Regional Director of Operations at Imperfect Foods
Northlake, IL, US

About Imperfect

Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.

We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!

We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!

How we are protecting employees from COVID-19

At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.

We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.

About the Role

As the Regional Director of Operations in Northlake, IL, you will be directly responsible for managing our operations in the midwest. This is an exciting time to join the team because you will play a huge part in shaping this operation and building a blueprint for new launches and processes in other locations. This includes all aspects of the assembly and ensuring successful delivery of produce boxes from our warehouse in Northlake to cities all over the midwest.

You will be responsible for keeping our produce quality high while keeping costs down and fostering a strong culture and high morale among your team of associates.

Day-to-Day Operations

Maximize efficiency of packing and delivering high quality produce boxes, at the optimum cost, in order to meet Imperfect Produce’s business objectives.

Work with the Quality Control Director to implement quality control standards for all the produce that is received and prepared for packing.

Manage delivery operations in midwest to make sure drivers are properly trained and deliveries are being made with appropriate care and effectiveness with minimal missed or late deliveries.

Own all aspects of the operation and work with your team to ensure that daily targets are met and the warehouse is clean and ready for operation the next day.

Long-Term Planning

Coordinate with HQ and marketing team to ensure that operations in the midwest can keep pace with growing demand while maintaining our high quality standards

Work with VP of Operations and VP of New Markets to roll out delivery areas in nearby cities, including a line haul to surrounding metro areas.

Physical Infrastructure

Source and build relationships with key equipment vendors to ensure a successful build-out of the facility that supports our growth plans.

Oversee and maximize existing physical infrastructure for daily production activities

Personnel Management

Develop employees capable of rising successfully through the organization.

Serve as the primary representative of the midwest operations team as a bridge to other departments like Marketing and Supply as well as the RDO's of other locations.

Oversee a team of five managers to achieve our KPI’s around quality, production, inventory accuracy, and delivery accuracy.

Production/ Reporting/ Food Safety

Track and report the team’s performance on key KPIs.

Take ownership of these goals and take pride in continually improving them over time.

Use the weekly customer feedback report to ensure accountability, learning, and immediate fixing of issues.

Implement and roll out internal software tools such as pack-to-light to increase efficiency.

Develop and implement a plan to comply with SQF, Food Safety Plan (HACCP), Food Quality Plan (FQP) standards.

Skills and Qualifications

3+ years experience in a General Manager / Assistant General Manager role

Experience in the fresh produce / food industry

Ability to problem-solve and think on your feet (A.K.A. a mental juggler)

Mastery of process optimization techniques and process flow improvements

Understands all part of a logistics business – purchasing, operations, marketing sales

Experience managing a nimble, fast-growing team

Extensive knowledge of inventory management and operations software

Excellent written and oral communication skills

About You

Highly organized and strong attention to detail

Excels at independent, unsupervised work

Passionate about our mission to eliminate food waste

Details of Position

This position reports to the VP of Operations (based in Northlake)

Full-time exempt position

Salary and employee stock options commensurate with experience

Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.