Director of Engineering (Operations Technology) at Imperfect Foods
San Francisco, CA, US

About Imperfect

Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.

We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!

We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!

How we are protecting employees from COVID-19

At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.

We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.

About the Role:

At Imperfect we are all about groceries on a mission. Since 2015, our services have saved over 100M lbs of food with 4.1M lbs of food donated along the way. Our software engineering team builds the ecommerce platform and internal tooling that makes this all possible. The team partners closely with product management and UX designers to develop features, solutions, and systems that enhance and transform the user experience. Engineers don’t just build widgets -- we participate in the full lifecycle of a feature, from conception to release. We’re a remote-first team with members scattered throughout the US. This role will report to the Head of Engineering.

We are swimming in interesting problems for our internal customers: Operations, Customer Care, Finance, and others. To help, we’re building a team dedicated to Operations Technology, responsible for areas such as order fulfillment, inventory management, delivery logistics, and customer care. This role will be the leader for that team, guiding us as we build custom software and integrate vendor solutions.

If preventing food waste, owning the full product engineering lifecycle, and working daily with a bunch of pleasant people excites you, come join us!


Establish a vision of how technology can help run our business more efficiently and effectively

Partner with stakeholders throughout the company to develop, socialize, and execute the product roadmap related to Operations Technology

Proactively identify ongoing opportunities for improvement, evangelizing the power of technology to improve internal operations and customer experience

Strategically place the right people in the right roles so that their skills and interests align with the needs of the company

Provide guidance and decision support as needed to help unblock individual contributors in their day-to-day execution

Nurture and grow individuals, encouraging continuous improvement. This includes providing candid, constructive feedback, and performance management when needed

Track our development progress, thoughtfully negotiating, clarifying, and communicating priorities. Ensure that our execution is predictable

Communicate effectively and partner with stakeholders to influence strategic, architectural, and organizational choices

Guide developmental processes, establishing and enforcing best practices for collaboration

Lead technical decision making. You don’t need to be the smartest person in the room, but you should be able to identify who is and utilize them

Balance short term scope-trimming with long-term foundational investments

Evaluate, select, and integrate with third-party vendors. Participate in build vs buy decisions

Skills and Qualifications:

3+ years experience leading teams that build production-grade, large-scale web software. Bonus points for experience managing a distributed team, managing remote employees, or being a remote employee

Proven ability to drive engineering efforts through the development life-cycle on multiple, concurrent projects

Past experience working with NetSuite, Salesforce and other relevant SaaS providers

Experience in JavaScript and/or F#. Bonus points for having production experience with both

Understanding of database schema design, caching, and scalability. Expertise with relational databases, such as PostgreSQL

Experience with distributed, service-oriented systems communicating with RESTful API interfaces. Bonus points for experience with event sourcing, CQRS and asynchronous communication using queues

Past experience in operations and internal tooling preferred

About You:

Ability to lead cross-functional teams with ease

You have a deep passion for coaching high-performing, engineering teams

You have a sincere commitment to crafting maintainable, dependable code

You’re comfortable presenting and translating your strategy and outcomes to a multitude of company stakeholders

You have a pragmatic, customer-centric approach to problem solving

You're passionate about our mission to eliminate food waste and create a better food system for all

Details of the Position

Full-time exempt position reporting to the Head of Engineering

Based out of our San Francisco Headquarters in the Bayview district

Salary and employee stock options commensurate with experience

Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Physical Requirements:

Sedentary work; involves sitting most of the time

Occasional movement around the office may be necessary

Regular work with computers, including keyboards, mouses, and screens

Standing desks and / or other ergonomic accommodation is available upon request

Regular use of mobile devices, including smartphones and tablets

Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.