Spanish Bilingual Customer Happiness Specialist - Non Voice at Canva
Manila, PH

At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.

Since launch in August 2014, we have grown exponentially, amassing over 15+ million monthly active users across 190 different countries who have created more than one billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!

The Team

Canva’s Customer Happiness team are the face of a platform used by millions of people every day. With over 10 million active users, we strive to make each and every customer happy. The team interacts with our users to provide and process information in response to inquiries, concerns and requests about Canva and its features. Customer happiness is what gets us up in the morning! Our aim is to provide excellent customer service and to promote this idea throughout the organisation. 

About the candidate

We’re looking for people with the passion and hunger to solve problems. You need great attention to detail, and an ability put yourself in other people’s shoes. We need someone who loves challenges and is adaptable to change. Do you want to work within a cross-cultural, customer-oriented organisation? Yes? Then we would love to hear from you!

What you'll do:

Uphold Canva’s core value of maximising customer happiness

Provide excellent customer service to our users globally, through fast, upbeat, and genuine responses to inquiries and feedback

Answers customer communication in an efficient manner

Provide accurate answers and solutions to customer queries

Address customer issues in a patient manner with a genuine desire to help our users be successful

Collaborate with immediate team, other customer happiness teams to ensure overall customer and product satisfaction

Be motivated to meet or exceed key performance targets, both personally and as a team

Follow team communication procedures, policies, and guidelines at all times

Perform each duty above with our customers’ satisfaction as your number one priority

Act as an effective Canva Ambassador to our customers and the team, fully-equipped with anything Canva-related

Must be adaptable to 24/7 shifting schedule

You'll love this role if you:

CEFR B2 level Spanish or (verifiable) equivalent or higher

Conversant to fluent in English (written and verbal)

Have at least one year of relevant customer service experience

Have excellent communication skills, both verbal and written

Have technological aptitude to manage spreadsheets, documents, and collaborative online forums

Have previous experience working in a team-oriented and collaborative environment

Have self motivation for learning

Have the ability to thrive in high pressure situations

Are motivated, energetic, driven work ethic

Have time management skills

Have the ability to meet and/or exceed key performance metrics

Are amendable to 24/7 shifting schedule – rotating shifts, weekday rest days and split offs

We’d also love it if you have…

Basic web and mobile troubleshooting skills

Experience with browser and operating system troubleshooting

Good knowledge of the web and mobile operating systems and relevant hard- or software is a plus

Benefits

Competitive salary, plus equity options

Free meals everyday! We have talented In-house chefs that cook delicious breakfast and lunch for us everyday.

Gym membership allowance

Professional education allowance

Mental health benefit through employee assistance program.

Competitive HMO and Leave benefits

Sponsored social clubs and team events

Countless fun and quirky celebrations

Work in one of the coolest office in Makati!