Director of Merchandising and Category Management at Imperfect Foods
San Francisco, CA, US
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
About the Role: 
The Director of Merchandising and Category Management is responsible for leading and managing the Category Management and Inventory Management of all grocery products (Branded and Private Label) across all Fulfillment Centers. The right person for this role will deliver the right innovative and quality products at the right price while ensuring profitability and growth so that we are “first and favorite” grocery shop for the majority of our customers.


    • Develop and implement a competitive grocery category strategy with most growth in private label that meets our pricing, margin metrics and financial goals
    • Work with senior management to establish forecast and ongoing course corrections
    • Role-model a culture of innovation that brings unique products and “imperfection” stories to our customers resulting in higher customer retention and brand love (NPS)
    • Meet key metrics for subscription revenue/box and margin
    • Ensure that product pricing aligns with brand tenants and are competitive against targets markets
    • Work with operations, finance and logistics teams to minimize customer shorts
    • Identify any key trends in demand and work with Category Management team to source identified items along with regular category reviews to identify gaps
    • Develop analysis needed to understand and explain performance against key metrics
    • Identify and ensure best practices for Merchandising across all pack centers
    • Work with leadership team to develop and enhance business and technical systems to maximize our business opportunities
    • Work with creative team to optimize our storytelling and design systems 

Skills and Qualifications:

    • 15+ years of experience working in the produce or fresh food industry
    • Merchandising, Procurement, or Category Management experience desired
    • Experience with retailers and direct suppliers preferred
    • Understanding of e-commerce and curating product assortments
    • Experience with a fast-growing company or start-up  
    • Ability to analyze sales trends, pricing, and margins
    • Proficient with excel or Google sheets
    • Solid experience working with ERP, WMS, and Inventory systems

About You:

    • You know food, love food, talk about food, post about food....
    • You’re customer-obsessed; you have strong views on what makes customers happy
    • You love negotiating with suppliers and getting amazing deals and innovative product
    • Proven strength coaching people and building high-performance teams
    • Highly collaborative
    • Eager to roll up your sleeves and perform tasks at any level
    • Able to position and communicate complex ideas simply and practically
    • Strongly favors facts and analysis to inform decision-making
    • Passionate about improving the sustainability and social responsibility of our business
    • You’re passionate about our mission to eliminate food waste and create a better food system for all

Details of Position:

    • Full-time exempt position reporting to the VP of Grocery
    • Based out of our San Francisco location
    • Salary and employee stock options commensurate with experience
    • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!
    • Domestic travel required

Physical Requirements:

    • Sedentary work; involves sitting most of the time
    • Occasional movement around the office may be necessary
    • Regular work with computers, including keyboards, mouses, and screens
    • Standing desks and / or other ergonomic accommodation is available upon request
    • Regular use of mobile devices, including smartphones and tablets
    • Domestic travel as necessary
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.