Technical Program Manager (Operations Technology) at Imperfect Foods
San Francisco, CA, US
Imperfect Foods was founded in 2015 with a mission to reduce food waste and build a better food system for everyone. We offer imperfect (yet delicious) produce, affordable pantry items, and quality meat and dairy. We deliver them conveniently to our customers’ doorsteps and pride ourselves on offering up to a 30% discount compared to grocery store prices. Our customers can get the healthy, seasonal produce they want alongside the grocery staples they rely on, without having to compromise their budget or values. We’re proving that doing the right thing for the planet doesn’t have to cost more, and that shopping for quality ingredients can support the people and resources that it takes to grow our favorite foods.
We're headquartered in San Francisco with operations all over the country. Check our website to see if there is an Imperfect near you!
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
How we are protecting employees from COVID-19
At Imperfect Foods, employee health and safety is our top priority. We have implemented processes and precautions to prevent the spread of COVID-19 in our facilities. We provide gloves, masks, and hand sanitizer to all essential employees who must report to work. Before entering our warehouse, employees have their temperatures checked. In addition, we take great care to ensure frequently touched surfaces are sanitized throughout the day and all warehouses are fully sanitized weekly.
We have also implemented an Emergency Sick Leave policy providing full-time and part-time employees 2 additional weeks of paid time off and up to 26 weeks paid leave if they have a confirmed case of COVID-19.
About the Role:
At Imperfect we are all about groceries on a mission. Since 2015, our services have saved over 100M lbs of food with 4.1M lbs of food donated along the way. We are swimming in interesting problems for our internal customers: operations, customer care, finance, and others. To help, we’re building a team dedicated to Operations Technology, responsible for areas such as order fulfillment, inventory management, delivery logistics, and customer care. This role will lead the planning, coordination, and collaboration between technology and departments throughout the company, guiding us as we build custom software and integrate vendor solutions. The right candidate needs to be a jack-of-all-trades with the ability to stretch from laying out a 3-year vision down to writing SQL queries to solve day-to-day problems.
This role is based out of our headquarters in San Francisco and reports to the Director of Engineering for Operations Technology.


    • Establish a vision of how technology will help run our business more efficiently and effectively
    • Partner with stakeholders throughout the company to thoroughly understand their business processes and pain points, then develop, socialize, and execute on the roadmap related to Operations Technology
    • Proactively identify ongoing opportunities for improvement, evangelizing the power of technology to improve internal operations and customer experience
    • Evaluate, select, and integrate with third-party vendors. Participate in build vs buy decisions

Skills and Qualifications:

    • 5+ years in a technology-centric role with a demonstrated record of impact and execution
    • Past experience in operations, fulfillment, and internal tooling
    • Firm technical foundation with professional experience programming and writing SQL queries
    • Prior experience with ERP systems (eg, NetSuite), CMS (eg, Salesforce and Zendesk), and other common enterprise software systems

About You:

    • You’re able to lead cross-functional teams with ease
    • You have a pragmatic, customer-centric approach to problem-solving
    • You’re passionate about our mission to eliminate food waste and create a better food system for all

Details of the Position:

    • Full-time, exempt position reporting to the Director of Engineering (Operations Technology)
    • Based out of our San Francisco location in the Bayview district
    • Domestic travel to new and existing local facilities required as needed
    • Salary and employee stock options commensurate with experience
    • Competitive benefits package including health care, paid vacation, 401K, paid parental leave, and recurring credit towards your Imperfect account!

Physical Requirements:

    • Sedentary work; involves sitting most of the time
    • Regular work with computers, including keyboards, mouses, and screens
    • Standing desks and / or other ergonomic accommodation is available upon request
    • Regular use of mobile devices, including smartphones and tablets
    • Domestic travel as necessary
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.