Senior Manager, Product Operations at People.ai
San Francisco, CA, US

People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

As a Sr. Manager, Product Operations, you will help build an innovative, intelligent, and differentiated product that our users love, adopt, and can’t live without. The product unlocks growth by harnessing the power of business activity data and AI-based insights to help Go-To-Market professionals perform at their best.  You will be responsible for driving operational rigor within the product organization to enable strong execution of product roadmap milestones, new product introductions, and organizational alignment. This role is based in San Francisco and reports to the Chief Product Officer.

Responsibilities

Drive quarterly product planning process that aligns product priorities to engineering resources, timelines and OKRs. 

Manage weekly product priority backlog grooming process to keep product, design, engineering and customer success team aligned on priorities. 

Lead customer operations for the product team. This includes organizing work streams for customer beta programs, schedules, and follow ups. 

Manage product team communications including owning the wiki and cadence of regular product updates to the company.

Drive the Quarterly Product Review process to discuss previous quarter highlights, lowlights, learnings, post-mortem, and future quarter plans with key stakeholders. 

Requirements

5-7 years of product operations or technical program management experience within a fast growing company/business unit which shipped commercially successful products. 

Deep knowledge of the workflows and processes for product and technical teams in B2B software. Knows how to balance structure with the agility needs of a start-up. 

Experience handling a vast amount of incoming information from various stakeholders and the ability to synthesize it in an organized and thoughtful manner.

Strong analytical skills and attention to detail.

Excellent verbal and written communication skills. Ability to distill complex concepts and articulate to key stakeholders from sales reps, to engineers to executives. 

Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.