Senior Customer Account Manager, EMEA at Highspot
London, GB

About the Role

This is a high impact and high visibility role, where you will represent the company as you work with customers to ensure they fully realize the value of the Highspot solution. You will play a key role in retaining and growing customer and partner relationships, while driving the value of Highspot within the customer’s organization.

What You’ll Do

        Work as a trusted advisor to your customers and ensure they fully realize the value that the Highspot platform provides to their business.
        Understand and document your customers’ business objectives and work with the customer to hold all parties accountable for progress toward those objectives.
        Work closely with the Services team to ensure the highest level of customer satisfaction
        Meet regularly with your customers to provide value at every touch point throughout the life of the customer. 
        Manage the customer renewal process and work toward expanding the footprint of Highspot at your customer organizations.
        Create and drive revenue across assigned accounts
        Meet and exceed all quarterly and annual revenue targets
        Quickly learn new software product(s) and clearly communicate the value proposition
        Maintain account and opportunity forecasting within our internal SFA system

Your Background

        A proven customer-facing professional with experience servicing enterprise and strategic accounts
        5+ years of Account Management or Customer Success experience
        Able to quickly map complex business requirements to product use cases
        A desire to improve your organization and those around you
        Strong professional presence and able to negotiate effectively
        Be able to work independently & as part of a team in a fast pace, rapid change environment
        Able to demonstrate a sense of urgency and manage your customer pipeline effectively
        Able to drive the execution of renewal and expansion strategies
        Demonstrate the ability to save and renew at risk customers
        Salesforce experience strongly preferred

Benefits

• Full medical, dental, and vision benefits
• Flexible work and holiday schedules
• Competitive compensation
• Company social events throughout the year
• Open and spacious office, based in Chancery Lane
• Meaningfully contribute to a compelling vision
• An environment that enables you to do your best work

Equal Opportunity Statement

We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.