BI Manager at SendBird
San Mateo, CA, US

We are looking for a Business Intelligence Manager to join Sendbird to build and scale our business intelligence function as the first BI analyst of this company. 

As a Business Intelligence Manager at Sendbird, you will be the owner of the Sendbird Data Platform (SDP: We built our BI dashboard based on Looker)) while working in a highly collaborative environment of data engineers, product managers, and business leaders to deliver insights based on your data-driven expertise. 

Being the first members of our Business Intelligence team, you will have a unique opportunity to generate impact and have broad exposure across many teams in our global operations.

Sendbird is an extremely data-driven company and you’ll be an integral part of providing insights that guide our company to set the new growth benchmark for B2B SaaS companies. This role requires a blend of expertise in analytics, ETL, and business performance management. Being the first members of our Business Intelligence team, you will have a unique opportunity to generate impact and have broad exposure across many teams in our global operations.


Partner with teams and leadership (e.g., CEO, CFO, Sales and Marketing Operations, Product Managers) to understand their needs in data-driven analytics and define and build key metrics, dashboards, and reports that allow them to execute their business goals more effectively

Build, maintain and scale Looker as our BI tools and be the driving force behind the adoption and effective use of Looker within every team at SendBird while reviewing and choosing BI platforms and software to scale our business intelligence operations 

Partner with Data Engineers to build out the right data sets and models with scalable ETL processes and pipelines to deploy the data into our data warehouse 

Review and improve the data quality of sourced data from sales, marketing, product, and customers and ensure data integrity of the data in partnership with our Data Engineers/Sales and Marketing Operations team 

Evangelize the insights, data analytics and recommendations to stakeholders at all levels via standardizing and maintaining data dictionaries for metrics, models, datasets, and dashboards

WHO YOU ARE (Aligned with 7 Core Values of Sendbird) 

Endless-tenacity-for-customers: A proven track record of collaboration with a variety of internal decision-makers to address their business needs and potential impacts while becoming a strong active listener with solid written and verbal communication skills

Better-than-the-best: Share a creative approach based on in-depth knowledge of best practices in developing actionable analysis and guidance and expert-level knowledge in visualization technologies including Looker, Tableau, and/or another BI tool

Work-to-completion: Ability to multitask successfully managing projects and programs to on-time, on-schedule, and with priorities, by utilizing various project management skill sets

Already-on-it: Motivated to generate borderless impacts in a dynamic and fast-paced environment. 


7+ years of professional experience of quantitative analysis, building dashboards and reports, working with business partners to convert their business requirements while processing ambiguous data into tangible actionable results and metrics to influence business decisions in a fast-paced industry.

Experience in implementing and managing data visualization (BI Platforms). Experience with Looker (LookML) is preferred

Experience in go-to-market strategy and operations of SaaS/Enterprise/Cloud industries 

Knowledge of SQL and relational databases or data warehouse (Amazon Redshift, Google BigQuery, PostgreSQL, MySQL, Snowflake, etc.)

Confident with a scripting language (Python, Ruby, etc.) to build data models and ETLs

Ability to work cross-functionally, building and maintaining trust with internal stakeholders


Pick your new laptop!

4 weeks paid time off!

100% paid Benefits

12 US paid Holidays

Fun working environment 

Flexible work schedule

Opportunity to work for the hottest startups on the planet!


SendBird is the world's leading chat & messaging platform as a service in addition to voice and video. Our mission is to build connections in a digital world.  We believe that digital doesn't have to mean impersonal. That physical boundaries shouldn't create relationship boundaries. We believe in authenticity over superficiality, and in conversations over text messages.

We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (50+ employees) with an Asia-Pacific office in Seoul (100+ employees).