Friday- Monday, Customer Experience Associate at The Farmers Dog
Nashville, TN, US

Who We Are 

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, our aim is to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#mustlovedogs

Where You'll Come In 

Our Customer Experience team sits at the front line of a burgeoning startup that is committed to delivering the best experience at every stage. We're looking for an advocate for our customers –– someone who continuously raises the bar by inventing creative solutions on the fly. In this role, you'll provide exceptional service and build your skills in analytics, UX, sales, and communications.

We are currently hiring specifically for a Friday-Monday schedule and applicants must have availability to work all four days.

How You'll Make An Impact 

Deliver exceptional customer service through one-on-one interactions

Leave every prospective and current customer feeling loved and valued

Utilize feedback to improve systems and assist in developing The Farmer's Dog Customer Journey

Track responses and work with product team to develop future improvements

Learn to be a health and nutrition wiz; provide support on dog health, care, and wellness

Participate in cross-functional projects with opportunities for growth, i.e. customer insights, user experience, operations

We're Excited About You Because 

You pride yourself on your superior organizational skills.

You're a perfectionist when it comes to your written grammar and communication.

You'll bring an all-hands-on-deck attitude with an ability to remain calm and excel under pressure.

Benefits 

Brand new dog-friendly office in Nashville

Comprehensive Healthcare, Dental, and Vision

Flexible PTO and WFH policy

Discounted fresh food for your pup

Strict daily belly rub quota