Learning and Development Manager at Tonal
Toronto, Ontario, CA

Who We Are 

Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who’s used our product, from professional athletes to fitness enthusiasts, has fallen in love.

At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging. 

We're passionate about building products that transform people's lives. 

Overview

The Learning & Development Manager will be the training and educational point-person for the retail and inside sales teams. You will be responsible for creating meaningful and memorable learning experiences that meet the needs of our teams to continuously elevate their capabilities. You will own the creation of content in multiple formats, including interactive eLearning, videos, instructor-led content and other supporting resources. This is a multi-functional role working alongside various cross-functional partners to put the right processes, programs, and resources in place.

Reporting to the Associate Director of Retail Operations, the Learning & Development Manager will review skills gaps to help identify areas of improvement and successfully develop, deploy and ensure adoption of a variety of leadership and non-leadership training programs, processes, systems, and tools. The Learning & Development Manager is responsible for ensuring sales teams are up to date on the latest product features relevant to the consumer experience.

This role is required to have strong training development and facilitation skills and the ability to coach and train associates and managers one-on-one or in group settings.

This role will be based in Toronto with frequent travel to Tonal retail locations across the US and Tonal's HQ in San Francisco. 

What you will do

Develop training programs focused on selling skills and product knowledge, for new and current associates, including training manuals and delivery

Analyze the current on-boarding plan by aligning with stakeholders and improve efficiencies in the training program 

Initiate and review skills gap analysis to help identify areas of improvement

Build KPIs with Retail & Sales Leaders to measure training effectiveness on store and sales teams

Develop Tonal product and sales training materials and deployment tools

Collaborates with cross-functional teams to understand new feature and content road map and how it affects our customers

Coach and train associates and managers in person, via webinars or other relevant facilitation tools

Develop a continual education program to measure sales and retail teams’ competency

Manage the Learning and Communication platform, creates content and looks for new ways to drive engagement.

Utilize instructional design experience to create a variety of learning solutions.

Coordinate training logistics and timing with local sales leaders 

Travel to retail locations to host onsite training

Who You Are

Expert in training content development and storytelling

Demonstrated knowledge of Learning and Development delivery

Excellent written and verbal communication skills

High level of skill in facilitating and coaching one-on-one and in groups

Able to lead Learning Management System selection and development 

Exceptionally detail-oriented

A high level of listening, courtesy and communication skills

Comfortable working as part of a connected dispersed team and self-motivated

Excel in fast-paced and ambiguous situations by possessing impeccable organizational skills, patience, and empathy

Ability to be flexible and manage tasks according to the needs of the business

Photoshop and/or SCORM experience

Experience with G-Suite, Salesforce, and Keynote

Experience in video editing software, such as Adobe Premiere Pro, Camtasia or Final Cut Pro preferred

Bachelor’s Degree or equivalent work experience

Four plus years’ experience; at least four years of sales and retail training experience

Expect travel 30% - 40%  of the time

Extra Credit

Fitness industry experience 

Luxury or high-end product experience