Client Solutions Architect at
Austin, TX, US

The team is looking for an experienced Solutions Architect to join us as we engage our clients in implementing our industry-changing platform that’s modernizing the way organizations use data.

As a member of our Solutions team, you will work directly with our clients, establishing yourself as the key technical advisor and advocate, working cross-functionally to ensure the successful design, integration, rollout, and adoption of the platform. We’re looking for someone who is passionate about working with clients to find the best solution with the most impact for their business needs.

This role is a balance of client consultation and technical execution. This includes partnering with client teams to gather requirements and develop implementation plans, ownership of the delivery of technical integrations with client systems, facilitating training, and providing general technical support during implementation.

You’re a self-starter and motivator who can thrive in ambiguous situations, recognizes areas for improvements and creates smart solutions effectively with both technical and non-technical parties.

As a Solutions Architect you will:

Establish yourself as the client’s key technical advisor and advocate

Develop deep functional product expertise across the platform

Quickly understand a client’s complex ecosystems and technical / process challenges to determine how to best incorporate

Have ownership over technical deliverables during the implementation process, ensuring timely and effective rollout, and excellent client communication

Work closely with Client, Product, Engineering and Sales teams to ensure smooth prospect-to-client transitions and long-term client success

Work with the Product team to identify and prioritize product and integration enhancements based on client requests and identified technical obstacles

Develop solutions using company's REST API and integration framework to solve client needs and integrate with third-party systems

Work closely with pre-sales to scope, write, and present SOWs as needed

Travel within US approximately 25% (once travel opens back up again)

We’d love to see:

5+ years experience in a purely technical, or technical client facing role, 3 of those years as a Solutions Architect or Solutions Engineer (post-sales)

Balance of technical depth and strong interpersonal skills, with a background in business intelligence, data analysis, data governance, data warehousing, engineering, or other technical fields

Consultative problem-solving skills to create value for clients, with the ability to integrate technical knowledge into a consultative process

Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives

Proficiency in SQL with the ability to write and execute queries

Experience with REST APIs and building integrated software

Deep understanding of SaaS / cloud architecture and platform mechanics

The ability to prioritize multiple projects across a variety of clients at all times, understanding the degrees of criticality while ensuring all deadlines are met

High degree of emotional intelligence to effectively work with diverse clients and teams

Based in Austin, Tx

Big Pluses Include:

Experience with RDF, SPARQL and other semantic web technologies

An understanding of how enterprise data solutions are managed and secured at scale

Note: We encourage people from underrepresented groups to apply. We are the world’s largest collaborative data community and we very much believe that our people need to represent the very diverse nature of the community we are serving and the client base we are winning. We believe that diversity leads to the most creative discussions, ideas, and outcomes., Inc. is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected Veteran status or any other characteristic protected by law.