Product Manager - Sustaining Operations at Doctor On Demand
San Francisco, CA, US

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation. We believe that health is personal, and means so much more than treating illness. We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient. It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at doctorondemand.com.

About the Team

Doctor On Demand’s product team is growing, and we’re looking for a product manager with a passion for making a difference in people's lives. We’re solving big problems through the intersection of design and technology -- problems that give you autonomy to build meaningful solutions across the product.

 

Your responsibilities:

  • Understand our internal and external customers to inform a cohesive product strategy

  • Deliver data-driven recommendations for how we improve the use of various internal tools across the practice

  • Develop and maintain a roadmap - balancing new features, unexpected challenges, and updated process enhancements

  • Develop and communicate product priorities across the company

  • Create user stories and requirements for both internal and external engineers

  • Collaborate with our support and clinical operations teams to identify problems and propose solutions

  • Synthesize usability studies, market research, and competitive benchmarking to evaluate trends and best practices in healthcare solutions

  • Evaluate potential partners for their ease of integration and potential business impact

 

Requirements:

  • 4+ years of experience as a product manager or product owner 

  • Bachelors in Engineering, Computer Science, or related field

  • Experience conducting build vs. buy decisions

  • Ability to translate business problems into functional requirements

  • Experience writing and contributing to technical integration guides for partners 

  • Experience leading integrations into third-party systems

  • Proven track record of translating business problems into testable hypotheses

  • Experience working with multiple stakeholders to create a comprehensive and achievable strategy to tackle a given problem.

  • Experience delivering products and showing the impact of the work you have done.

  • Currently authorized to work in the United States as no sponsorship is available for this position