Customer Education & Enablement Manager at People.ai
San Francisco, CA, US

People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

As a Customer Experience Training and Enablement Manager you will work with our largest, most strategic customers to ensure they learn about and adopt People.ai technology and operational methodologies in service of significantly improving their business.

You are part product evangelist, part multimedia content producer, part teacher who loves to inspire and educate customers. Core traits? Dynamic, thoughtful, creative professional who builds strong relationships with ease, can translate technology with compelling stories, uses analytical skills to drive continuous improvement, and is looking for a career-defining new challenge. If that describes you and you meet the requirements outlined below, we'd love to hear from you!

Responsibilities

Help our largest and most strategic customers ramp into People.ai quickly and get crazy amounts of value from our product.

Create a comprehensive training strategy to enable executives and managers on using People.ai to manage their sales teams.

Work with internal teams, including sales, product, marketing, and support, to capture, illustrate, and deliver best practices.

Become a content tsar and introduce innovative ways to showcase customer stories and People.ai workflows.

Own the creative vision and execution of customer training and enablement.

Drive usage and adoption of People.ai across sales organizations ranging from 300 to 2000 salespeople.

Be an instigator of creative thinking and telling stories that inspire customers to think about problems in a new way and challenge the status quo.

Requirements

3+ years of professional experience in a SaaS company in marketing, operations, sales, or product.

Significant experience working with large scale technical deployments and translating specs into training content and readiness guides.

Strong technical aptitude, creative chops, impeccable communication skills, a curious mindset, and attention to detail. 

Content strategy, production, delivery, and optimization (end-to-end) is required.

Excellent interpersonal skills. Ability to build relationships and become a trusted advisor.

Project management experience is a plus.

Experience with Sales and Marketing tech stack is preferred.

Comfortable working in a high velocity and sometimes ambiguous environment (yes, we're a startup!).

Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.