Claims Associate, Canada (Bi-lingual preferred) at Turo
Phoenix, AZ, US

We have a position open for Claims Associate to join our team as we expand Canadian operations team located in Phoenix, Arizona. This is an exciting opportunity to take part in a high energy work environment for a rapidly growing company with global ambitions. If you’re looking to make a real impact on a challenging part of the business, come join our team!

Role & Responsibilities

Provide exceptional customer service for Turo owners and travelers

Investigate and process auto claims filed by Turo owners and travelers

When possible, assist Turo members in the self-resolution process

Coordinate claims processing with Turo's third party administrator

Collect any amounts due from renters

Maintain accurate documentation

Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management

Qualifications

Full professional ability in French preferred but not required.

Strongly prefer minimum of 1-2 years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company

Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars

BA/BS or equivalent required. State licensing desirable

Exceptional personal qualities and people skills

Outstanding conflict resolution and de-escalation skills

Ability to work in a fast-paced environment, drive and embrace change

Excellent follow-through, attention to detail, and with minimal need for supervision

Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

Commitment to high responsiveness and availability

Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus

Bonus: Experience in balancing solutions with multiple interested parties valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders

Benefits

Competitive salary and meaningful equity

Employer paid medical, dental, and vision insurance

Apple equipment

Flexible time off, 11 paid holidays, generous parental leave

Stocked kitchen and beverages

Company-sponsored happy hours and team events

About Turo

Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, the UK, and Germany. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!