Account Review Operations Associate at Turo
Phoenix, AZ, US

We are looking for a team-oriented fraud fighter to join Global Trust & Safety Operations at Turo. This rewarding position encompasses all required duties in fraud detection and prevention including reviewing users, login activity, transactions, content, escalated customer disputes and any issues that may affect the safety of our marketplace. 

You will have the opportunity to learn and grow with our diverse and talented teams while playing a key role in the success of the business. The ideal fraud fighter has superb judgment, excellent communication skills, and a keen eye for details. 

This position is based in our Phoenix, AZ office.

Responsibilities

Manually review accounts and transactions by utilizing tools to detect fraudulent activity

Provide fraud prevention support across other Trust & Safety and Operations teams

Communicate via phone and email with customers and provide support to fraud victims

Monitor login activity to identify, prevent, and resolve unauthorized account access

Proactively provide suggestions for improvements to processes and strategies by uncovering trends and patterns

Qualifications

1-2 years of Fraud Prevention, Account Review, or Trust & Safety experience

Ability to work in a fast-paced environment, drive and embrace change

Superb and dynamic communication, interpersonal, and investigative skills

Commitment to high responsiveness and availability, strong ability to prioritize

Can quickly adapt to new technology and systems: experience with Zendesk, CRM systems, Google Docs, and MS Office preferred. Mac expertise is a plus.

Team player with a positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission

BA/BS or work equivalent preferred

Benefits

Competitive salary and equity for all full-time employees

Employer paid medical, dental, and vision insurance

Generous paid time off, paid holidays, paid volunteer time off, and paid parental leave

Fully-stocked kitchens

Company-sponsored happy hours and team events

Turo host matching and vehicle reimbursement program

Turo travel credit every month

About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $450M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures. 

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!