Sr.Advertising Engagement Manager at CommerceIQ
Mountain View, CA, US / Seattle, WA, US / Remote
Location: Seattle, Mountain View or Remote 

Company Background: CommerceIQ is a well-funded, Series B growth start-up with a vision of using machine learning and automation to help the world’s top Brands plan, manage and grow their e-Commerce revenues profitably on all channels, globally. Today, CommerceIQ’s machine learning and automation SaaS platform is used by the largest consumer brands to win at the moment of purchase by automatically responding in real-time to changing variables across hundreds of their SKUs on Amazon. The platform coordinates efforts and manages interdependencies for multiple variables, tuning Amazon’s algorithms to optimize the entire demand generation and fulfillment cycle. 

In 2019, CommerceIQ doubled the size of its customer base and achieved a 300% growth in annual recurring revenue (ARR) in 2019. CommerceIq’s customers account for more than $3B in annual Amazon sales and rely on the company’s machine learning and automation technology to power their Amazon business. Its customers include name brands like Bayer Healthcare, Hamilton Beach, Hill’s Pet Nutrition, Kellogg, Kimberly Clark, Mars, Inc. and 3 of the top-5 Fast-Moving Consumer Goods Companies in the U.S. CommerceIQ’s customers have reduced out of stock rates by up to 32%, increased conversion rates by at least +15%, and generated on average a +12% incremental sales lift in the first quarter after launching CommerceIQ™.

As an Engagement Manager at CommerceIQ, you will: 

  • Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
  • Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues. 
  • Managing client’s advertising budget and driving success. 
  • Be a subject matter expertise in eCommerce advertising for our customers, guiding them on how to drive growth for our customers. 
  • Perform deep data analysis to answer the client’s strategic questions, and drive action.
  • Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
  • Collaborate with our internal teams to shape new features.
  • Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed.

Our ideal Account Executive will have: (qualifications and experience)

  • Experience in managing eCommerce marketing budgets (specifically on Amazon, Walmart, Kroger, Instacart) at well-respected agencies. 
  • Experience managing Amazon search (AMS) and display (DSP) marketing budgets. 
  • Well versed in Bid and Budget management, content optimization, and promotion planning.
  • 5+ years of experience in running enterprise-level engagement with customers, in a consulting/agency role.
  • An analytical approach to problem-solving with advanced Excel skills.
  • Project management experience and ability to anticipate and mitigate risks.
  • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies.
  • Excellent presentation and communication skills including both oral and written. 

Nice to Have:

  • Track record of retaining and renewing Enterprise customers in the SaaS space. 

Personal Traits:

Embodies CIQ’s Leadership Principles which borrow heavily from Amazon: Customer Obsession, Ownership, Think Big, Dive Deep, Deliver Results, Bias for Action, Invent and Simplify, Earns Trust, Hire and Develop the Best, Learn and Be Curious, Have Backbone: Disagree and Commit.

Do you want to craft the future of e-commerce? For a confidential discussion APPLY NOW or you can learn more at https://commerceiq.ai

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.