Mortgage Loan Officer - Mandarin Speaking at FlyHomes
Seattle, WA, US


Flyhomes is reinventing the traditional real estate process to create a radically different experience. We level the playing field by giving any qualified buyer the chance to make a cash offer. We reduce risk and uncertainty for homeowners trying to buy a new home with our Trade Up program.  We streamline the homebuying process by offering brokerage, financing, closing, and home services. Innovation is in our DNA. What will you create here?

When you join Flyhomes, you will have the ability to not only affect change across an industry, but on a human level. Real estate, Mortgage and technology are what we do, but people are at the core of our mission. From client-facing roles to data and technology, we start and end with the people we work with because they’re what matters. You’ll work alongside others who love to solve problems, think creatively, and fly the plane as we continue to build it! If this sounds appealing, we want to connect with you.

The Mortgage Loan Officer - Mandarin Speaking is the main point of contact, providing best in class service at every step of the mortgage process, from pre-underwriting to closing. This role consults with clients, educating them on financing options and loan products, ensuring clients have a great closing experience.

What You’ll Do

    Engage with customers to recommend loan products and other services that are in the best interest of the customer.
    Understand and maintain a thorough knowledge of various mortgage loan programs (FNMA/FHLMC, FHA/VA, etc.) and company products to provide clients with most suitable options
    Obtain, validate, and secure pertinent financial and credit data to qualify clients
    Clearly articulate loan guidelines & underwriting needs upfront to reduce client confusion & churn
    Manage client pipeline to ensure consistent service levels from lead to closed
    Manage the loan application process to assist clients in completing loan applications, collect information to be verified, identify additional information to be provided or obtained, and provide all disclosures and forms to clients as required
    Understand and comply with all applicable government regulations such as RESPA, HMDA and Fair Lending practices
    Promote Flyhomes Mortgage services to prospective clients at networking events, Lunch & Learns, and other marketing events

What You'll Bring

    Two or more years of relevant mortgage experience
    Possess a Washington State License as a Mortgage Loan Originator (MLO) required; additional state licensure preferred
    Proficiency with MS Office Suite
    Fluent in Mandarin and English

Your Superpowers

    Client Focus: You possess a passionate drive to delight our clients and offer unique solutions that deliver on their expectations. You are adept at relationship management
    Communicative: You have impeccable written and verbal communication with the ability to convey messaging to diverse audiences. You utilize active listening skills and ensure that client’s and colleagues feel heard
    Critical Thinking: You employ a thoughtful process of analyzing data and problem solving to reach well-reasoned solutions
    Collaborative: You partner effectively with clients and colleagues, to drive our ‘winning together’ culture and execute on our common goals
    Work Excellence: You ensure the consistency and quality of how Flyhomes is represented externally via postings, social media and recruitment events. You’re adept at prioritization and project management with attentiveness to detail and consistent follow through
    Learning Agility: You are open to new ways of thinking and committed to acquiring new skills to retain a competitive advantage
    Driven: You take initiative and persist in accomplishing objectives despite obstacles and setbacks. You are organized, focused and highly disciplined. Hard work doesn’t scare you
    Accountability: You accept responsibility for your own actions and decisions and demonstrate commitment to accomplishing work in an ethical, compliant, and efficient manner
    Flexibility: You thrive in a dynamic, fluid and unstructured environment because you are a self-starter who is eager to learn, grow and build something great together

Flyhomes Perks

Reinventing an industry takes work and we aim to recognize and champion the well being of our people professionally, financially, physically and mentally.

    Healthcare benefits…obviously, plus contributions to HSA
    Flexible work schedules
    401(k) + employer match
    Dog-friendly work environment (11 dogs…and counting!)
    Real estate license sponsorship
    And…drumroll please… rebates when buying / selling a home