VP of Professional Services at LeanData
Santa Clara, CA, US
As the leader in Lead-to-Account Matching, Routing and Marketing Attribution solutions, LeanData drives growth for business. We help many of the world’s fastest-growing enterprises automate, simplify and accelerate revenue.
 
We’re looking for an executive with experience building and growing a Professional Services practice in a SaaS organization; developing service offerings, managing organization and project financials, and overseeing customer negotiations and escalations.

What you'll be doing:

    • Build and lead a world class Professional Services organization
    • Own all aspects of PS strategy, hiring, implementation methodology, services P&L, and project success for our PS team
    • Develop the necessary KPIs and scorecard to manage the success of the business and proactively respond to data trends
    • Build services offerings to take our customers from a targeted value proposition to achieving value realization
    • Implement global partner strategies in collaboration with sales
    • Work with the Global Sales, Customer Success and Business Development leadership teams to adapt our services sales, product and partner strategy
    • Lead services sales activities, including proposal generation, SOW creation, selling PS, change orders, and client negotiations
    • Direct the activities of the PS team through ongoing oversight of active implementations, ensuring we deliver on time, within budget, and with high quality outcomes and customer satisfaction
    • Actively manage practice financials including team utilization, budget vs actual hours and project margins
    • Ensure the team follows best practice implementation processes and identify opportunities to improve our methodologies and tools
    • Act as the escalation point for project issues, work with the team to develop solutions to problems, drive customer alignment, and be accountable for project success 

Requirements:

    • Experience building a 40+ person PS organization that scales globally
    • Experience recruiting and leading a high-functioning PS team
    • 15+ years client facing software implementation and/or consulting experience, with demonstrated success managing enterprise scale SaaS projects
    • Experience working with Revenue Operations (Marketing Ops & Sales Ops) with an understanding of emerging trends, GTM processes and technologies
    • Ability to confidently interface and build trust with Director, VP and C-Level Sales and Marketing leaders in our client accounts
    • Strong negotiation skills with the ability to make trade-off decisions
    • An Achievement orientation, i.e.: experience measuring performance, improving outcomes, and setting challenging goals

Why work at LeanData

    •  LeanData covers employee insurance premiums up to 90%
    • Stock options in LeanData for all full-time employees
    • Flexible PTO
    • 401K plan
We warmly welcome into the LeanData family all persons without regard to ethnic and racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.