Senior Consultant, Customer Success at People.ai
San Francisco, CA, US
People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including salesmarketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.
 
At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 
 
 
We're looking for a Sr.  Consultant - Customer Success who will be responsible for the deployment, and product launch for some of our most strategic and largest customers, leveraging a consultative methodology to accelerate adoption, minimize time to initial value and enable customers to transform their business leveraging the People.ai platform.  
 
If you are a dynamic team player, a creative thinker who has fun tackling complex problems at scale, a strong relationship builder who thrives in a fast paced environment and are looking for a career-defining new challenge, we would love to hear from you!
 

Responsibilities

    • Successfully manage the transition for new customers from pre-sales to post-sales and manage the initial customer experience.
    • Partner with sales to drive the account strategy and launch People.ai at new customer accounts
    • Be the foremost expert in operationalizing People.ai use cases leveraging RevOps best practices 
    • Deliver targeted training and enablement programs to sales and marketing executives and managers to minimize ramp time and accelerate initial adoption. 
    • Facilitate a smooth account hand off to the Customer Success Manager post initial value and adoption targets being achieved
    • Develop & maintain relationships with key customer champions and executive (VP to C Level) stakeholders across Sales, Marketing, Operations and Customer Success teams 
    • Serve as a trusted advisor to the customer and internal GTM teams by translating complex operations and AI technology topics into digestible, business language.
    • Build strong relationships with Engineering, Product, Sales, Marketing and Customer Success teams to facilitate cross functional execution on all customer commitments.
    • Build customer advocates and partner with marketing obtain customer references, testimonials and case studies
    • Partner with product and engineering teams to prioritize customer requirements, drive improvements to maintain a competitive edge and contribute to the product roadmap 
    • Always represent the People.ai brand and assist the team hire great talent

Requirements

    • 3 to 5 years of relevant work experience 
    • Experience working in a SaaS software company is preferred
    • Experience working across the customer lifecycle in a customer facing role e.g. Customer Success Manager, Solutions Consultant, Consultant etc. preferred  
    • Basic proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
    • Experience in Sales or Revenue Operations (Field Ops) managing processes such as forecasting, QBRs, territory design etc. is a plus
    • Experience delivering consultative engagements at a consultancy is a plus
    • Comfortable working in high velocity environments and dealing with ambiguity 
    • Ability to manage horizontally and vertically across internal and customer organizations
    • Ability to build and cultivate relationships across business and technical stakeholders
    • Experience navigating vast organizations across multiple stakeholders cross functionally
Founded in 2016 and based in San Francisco, the company is backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Y Combinator and others. In 2019, People.ai was recognized as a winner of the 2019 Bay Area Best Places To Work, an awards program presented by the San Francisco Business Times and the Silicon Valley Business Journal.