Operations Associate at The Farmers Dog
New York City, NY, US

WHO WE ARE

The Farmer’s Dog was created to radically improve the $90 billion global pet food industry — starting with a subscription service that sends freshly-made food directly to customers’ doors. Long term, we aim to simplify every part of pet care, bettering the lives of the animals who make our lives better. We recently raised our Series B and are backed by early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

Join The Farmer’s Dog team as we continue to figure out ways of bringing peace of mind to customers, health to their companions, and much-needed change to the way people feed and care for their pets.

#mustlovedogs

WHAT'S THE ROLE?

Our operations team is at the core of everything we do at The Farmer's Dog. In this exciting Operations Associate role, you'll manage the day to day operations, including the facilitation of the replenishment of finished goods and materials from/to all vendors, 3rd party manufacturers, and warehouse providers. You will be the key liaison for day to day execution and ensure customer service is always at the forefront for our pups.

KEY RESPONSIBILITIES

  • Owns the management and allocation of customer orders nationally using our internal tools and CRM, along with guidelines from our fulfillment center partners and forecasts from the internal Farmer’s Dog team
  • Support “on time to ship” and “on-time delivery” metrics (“KPIs”) through optimized order allocations across the network;  identify and resolve current and future improvements for the allocation process to minimize customer issues 
  • Discover the efficient shipping modes and schedules, partnering with internal owners of last-mile network to plan effectively
  • Help foster trusting relationships with business partners both internal and external
  • Collaborate with tech professionals to implement effective systems

QUALIFICATIONS

  • 2+ years experience in Supply Chain, Order Management, Finance, or similar data-focused roles (e.g., Business Analyst)
  • Familiarity or experience in order management to third party fulfillment centers, a plus
  • Intermediate Excel skills; adept at using VLOOKUP, INDEX MATCH, and Pivot Table functions
  • Experience with Looker or similar BI tool, a plus
  • Driven for results and speed through efficiency - when there’s a problem or business need, you’re ready to react and resolve while multitasking
  • Problem-solving aptitude, "get it done" attitude without missing the details
  • Strong organizational skills, detail-oriented and ability to multitask and prioritize
  • Critical thinking issue resolution skills. Ability to collect data to gather insights and make recommendations

PERKS & BENEFITS

  • Brand new dog-friendly office in Greenwich Village (complete with free-roaming friendly dogs)
  • Comprehensive Healthcare, Dental, and Vision
  • Flexible PTO and WFH policy
  • Generous parental leave program 
  • Discounted fresh food for your pup
  • Fresh breakfast, snacks and coffee for the humans
  • Strict daily belly rub quota