Solution Architect at Highspot
Seattle, WA, US
About Highspot

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd.
 
We are committed to diversity as both a moral and practical necessity. Highspot actively builds diverse teams where people of all identities and backgrounds are welcomed, included, and respected. We work to help close the gender gap, and to actively recruit people from underrepresented groups. We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed below, we still encourage you to apply.
 
About the Role

As a Solution Architect, you’ll be working directly with our biggest and most complicated customers alongside a Services Executive. Beyond just providing technical details, you will guide and coach both internal and external teams towards a sustainable design, tailored to the customer’s needs. Ideally, you are a detail-obsessed technical guru who likes solving big, complicated problems. You want to invent the future and share it with the smartest people you know - your colleagues. You thrive on delivering for customers and making the room smarter. You know that ambiguity means the opportunity to build something amazing, and you’re curious about what’s around the next corner.
 
This is a post-sale delivery role, post-sale experience is required.

What You'll Do

        Provide thought leadership and architectural guidance alongside a Services Executive on implementations with our largest/strategic customers
        Quickly become a SME on the Highspot product, providing technical training/guidance/best practices to customers and internal resources
        Manage Enterprise customer escalations and provide thoughtful technical guidance
        Represent Highspot Services in complex deals by providing functional and technical consultation
        Represent the voice of the customer with the product management team for feature development
        Be a ‘spiritual leader’ of the services team - this is a senior level independent contributor role with broad visibility

Your Background

            7+ years working with technology companies or in technology consulting
            5+ years working with SaaS products and technologies
            Deep understanding of cloud authentication and security best practices
            Experience developing IT and cloud infrastructure
            Demonstrated ability to understand and articulate information architecture and taxonomy best practices
            Demonstrated ability to quickly establish rapport, trust, and partnership with a wide variety of business stakeholders including C-suite, IT, and manager-level system owners
            Experience working with and deploying CMS/DMS technologies
            Working Knowledge of CRM (Salesforce.com, Dynamics 365) architecture and administration
            Understanding of web development best practices
            Functional understanding of data analysis and database architecture (SQL and NoSQL structures)
            Experience leading complex technology deployments post-sale, including with a diverse non-technical audience
            Proven ability to manage multiple projects at once and deliver for internal and external stakeholders
            Proven ability to learn new skills and technology quickly and independently

Preferred

        Experience with mobile app development and troubleshooting
        Experience with Sales Enablement industry

Benefits

Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave
Flexible work and vacation schedules
Discounted ClassPass membership
Discounted phone plan through Verizon
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!
 
Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.