Sr. Director, UX at Zwift
Long Beach, CA, US

About the role:

We are seeking a Senior Director, UX to design the user experience across Zwift. The ideal candidate for this role has a passion to understand complex systems, user behavior and motivations and translating them into best in class user experiences that are cohesive across hardware and software. You are a design leader with a track record of building best in class products. You have lead teams to deliver products on time and of the highest quality.

This role will work collaboratively with hardware, game design, engineering, analytics, product management and program management to deliver gamified and immersive experiences. You will be a critical member of the product development team.

If this is you, come join our team!


About Zwift:

Zwift is the fitness company born from gaming, and we’re on a mission to make more people, more active, more often. The Zwift platform delivers an at-home training game experience that connects cyclists and runners in over 195 countries and counting! Launched from the sunny sands of Long Beach, California in 2014, we’ve grown to over 300 (and counting!) Watopians - that’s what we call our employees - and we have people in New York, Tokyo, Australia, Rio de Janeiro, and London. Together, we are disrupting the fitness industry! 

About Watopia:

If you’re looking for an encouraging, innovative, and passionate team, Zwift is just that. We like bikes. We like running. We also like local ice cream shops and game nights. And, our "Pets of Zwift" Slack channel brings you daily fuzzy, furry, heartwarming paws and noses straight to your screen. You'll be surrounded by awe inspiring people in our brand new playful and colorful office environment. That being said, we don't want you to be intimidated by the former Olympians, pro cyclists, and other amazing athletes that work here; our team consists of people from all walks of life. Even if you're at the very beginning of your fitness journey, there is a place for you here! Who knows, you may surprise yourself and complete your first triathlon if you hang out with us for too long.

What you'll do:

  • Set the UX strategy across both software and hardware with an emphasis on creating immersive experiences for our game and hardware ecosystem including unboxing, setup, onboarding and connectivity
  • Design innovative, user-centered solutions that span the Zwift consumer experience
  • Provide UX leadership and strategic guidance for the software interactions with our key hardware categories
  • Partner with game design, product management, engineering and program management to set strategic priorities, define product goals and ensure that Zwift products deliver best in class user experiences
  • Be the voice and advocate for the Zwift user by creating and driving a user-centric product development process
  • Partner with the analytics, strategy and marketing teams to gather qualitative data from user research and quantitative behavioral analysis to inform the UX strategy
  • Manage and grow our team of UX/UI designers, provide day-to-day guidance and leadership  in the discipline of UX design 
  • Establish UX best practices across the Zwift experience

What we're looking for:

  • 8+ years of experience in user experience design in a consumer focused software and/or hardware company
  • Prior experience managing UX teams
  • Bachelor’s degree in design or design related field, such as user experience design, industrial design
  • Experience in a complex, cross functional organizations where you and your team needs to collaborate and integrate into teams across many disciplines
  • Willingness to roll up your sleeves and do whatever it takes to help your team win

Some Reasons We Think You'll Love It Here:

  • Fast growing, collaborative environment. Your job will never get boring!
  • Awesome team of talented individuals who love what we do
  • Employee perks and benefits including a fitness program and fantastic industry discounts 
  • Amazing office locations with killer views
  • Did we mention that we encourage you to workout at work...Zwift, run, yoga….we’re in! 

Of course we are nothing without our Values to ground us and ensure we run and build a Company where people love to work, feel like they are welcomed, included and belong.  Only then, can they thrive and do their best work.  The Values we strive to live everyday:

  • Make It Fun, 
  • Elevate Teammates, 
  • Cultivate Our Community, 
  • Always Level Up, 
  • One Zwift for All 

We strongly believe that different backgrounds and ideas are a competitive advantage; we hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Zwift is proud to be an Equal Opportunity Employer. If you have a disability or special need that requires accommodation, please let us know