Senior Manager Wholesale Operations at Stance
San Clemente, CA, US

We exist to celebrate human originality.

Our goal is to create a culture where smart, ambitious, and positive people can thrive. We value our community and want to improve our local schools, neighborhoods, and businesses.  People are the most important element of our business. Our actions, words, and relationships represent what we believe and what we value. Since culture is the collective nature of the people working at Stance, we place a premium on the environment that fosters freedom and accountability across both individual and community levels. 

Entrepreneurship

Creativity

Performance

Personal Responsibility

Gratitude

Intensity

These are the values we place above all others. We seek out individuals whose personal constitution of values overlaps with ours. We believe in living these values will bond our teams and create a company culture that our competitors can never duplicate. As a result, we hire and promote the individuals who get results in a way that aligns with our five core company values.

Senior Manager Wholesale Operations:

The role of the Senior Manager Wholesale Operations will be to work with both internal and external stakeholders to ensure Stance is properly fulfilling wholesale sales orders.  This person works directly with cross functional teams such as sales account managers, accounting, credit, planning, fulfillment, and logistics to ensure customer service, revenue and profit objectives are achieved.  This position reports directly to the Senior Director of Operations.

Position Overview

The main functions of this position will include but are not limited to:

  • Lead weekly sales operations planning process to report, analyze and prioritize available supply to best meet customer demands
  • Interface with fulfillment center, sales account managers, production, and logistics to ensure accurate and timely processing of customer orders
  • Collaborate with sales account managers to ensure wholesale order book is accurate, up to date, and free from anomalies
  • Analyze daily allocation flow to ensure alignment with customer order dates, customer requested ship dates, available inventory, and arriving product
  • Reconcile bookings reports, past cancel, hold for confirmation, credit hold, oversold, and bulk orders
  • Lead “No Buy” process in collaboration with sales account managers to ensure order base clean-up.
  • Contribute to weekly shipment planning process to ensure wholesale orders and dollars are accurately forecasted
  • Monitor and troubleshoot EDI error logs and collaborate with sales account managers, IT and EDI managed services to resolve issues
  • Assist the fulfillment team and 3PL warehouse in outbound vendor compliance including reviewing routing guides, vendor guideline setup and approval
  • Assist the fulfillment and credit teams in chargeback root cause, corrective and preventative action plans
  • Collaborate with fulfillment and 3PL warehouse daily to track execution order cycle from drop to ship
  • Influence cross functional teams to improve efficiency across the wholesale supply chain

Basic Qualifications

  • Bachelor’s degree operations or related field, or equivalent experience
  • 5+ years order management, customer service and or order fulfillment experience
  • Advanced Excel skills and working knowledge of google Docs / MS Office
  • Full Circle system experience preferred or equivalent ERP with emphasis on sales order processing and execution
  • Demonstrated ability to collaborate, present and communicate effectively to senior management, peers, and team members
  • Working knowledge of Electronic Data Interchange (EDI)
  • A curious, collaborative, and data driven problem solver
  • APICS CSCP or CPIM certification a plus

Culture and Comp:

Stance's work style is the stuff you've only heard about.  In addition to competitive compensation and unheard-of benefits you will have access to a world-class personal trainer and gym facilities, an NBA quality basketball court and the legendary Stance skate bowl. It's a set up that's all about helping you find flow. You'll also find it in our talent development programs like our CEO’s book club and our Entrepreneur Speaker Series. Best of all, you'll do all this alongside genuinely kind people who will inspire you.

Location:

San Clemente, CA.