Account Manager at Nextdoor
San Francisco, CA, US
Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia, and Canada, with many more to come.

Meet your Future Neighbors

Nextdoor’s Advertising Solutions team is a diverse, hungry and strategic group of neighbors focused on partnering with national brands to connect them with our community of members through our growing portfolio of advertising products. The team culture mirrors the larger business focus, relying on building trusted connections both internally as well as with our partners in order to drive campaigns and executions that add value to our member’s lives while simultaneously driving results for our brand partners.  We believe that in order to succeed we must attract and develop smart, capable and passionate employees, while also creating an environment where they can thrive and grow.

The Impact You’ll Make

Nextdoor’s Advertising Solutions team partners with national brands to connect them with our hyper-local community of neighbors across the United States through our suite of advertising products. We are looking for an Account Manager to help our strategic advertising partners manage and grow their advertising campaigns on Nextdoor.  You’ll work closely with clients and agencies to develop and execute advertising buys on the platform, while also partnering with product management and engineering teams to provide feedback and identify opportunities to improve the efficacy of our team and product. If you're great with people, insanely detail-oriented, and a creative problem solver come join our ‘hood!

    Provide excellent customer service to Nextdoor advertising partners by developing effective campaigns and recommending best practices
    Build and manage strong relationships with advertising and agency partners
    Serve as the primary post-sale point-of-contact for clients in a designated book of business
    Manage all aspects of the campaign, from the initial contract to final billing needs while proactively monitoring and solving campaign-related issues in a timely manner
    Execute, optimize, and analyze advertising campaigns on Nextdoor using internal tools and dashboards
    Drive the day-to-day communication with brands and ensure campaign success
    Lead data-driven upsell and renewal conversations to retain and grow revenue partnerships
    Cultivate a strategic approach to product adoption through the deep knowledge of our client’s business challenges and our platform’s solutions
    Create and present strategic POVs, campaign wrap-ups and/or Quarterly Business Reviews to client(s)
    Work cross-functionally to ensure all aspects of a campaign are executed flawlessly

What You’ll Bring to The House

    5-7 years experience in account management or other client-facing media role
    Experience leading day-to-day client communications and managing brand partnerships
    Experience developing and executing digital media and/or social media campaigns
    Experience with analyzing data to deliver actionable insights
    Ability to thrive in a fast-paced and high-volume environment
    Ability to manage multiple projects while maintaining strong attention to detail
    Self-motivated and comfortable dealing with ambiguity
    Positive attitude and team-oriented mentality