Bilingual Community Support Coordinator (Contract) at Nextdoor
Toronto, Ontario, CA
Nextdoor is the neighbourhood hub for you, your neighbours and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighbourhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighbourhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbours rely on Nextdoor in neighbourhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbours

At Nextdoor, we believe in the transformative power of community.  You will be joining a team that is passionate about connecting neighbours and local businesses around the world, and equally passionate about building an unrivaled culture that encourages collaboration, camaraderie and belonging.

And of course, you will be working with other fantastic team members, including community managers, marketing operations, and support specialists. You will have the opportunity to learn from your co-workers who make each other better as they build great communities.

The Impact You’ll Make

As part of this team, you will play a crucial role in building community in Canada by responding to member reports, questions, and concerns directly via email or by using Salesforce. This includes reporting potential bugs to Nextdoor Canada and helping to enforce and educate members on Nextdoor’s community guidelines.

You should be excited to bring your experience and expertise every day in order to:

    Guide members, businesses, and/or public agencies through the steps of joining the Nextdoor Canada online community and helping it grow and become more active
    Troubleshoot and investigate account and product issues
    Respond to member issues and questions in a timely and positive manner
    Resolve member conflicts in a way that adheres to community policies and is fair to all members
    Other tasks as assigned that may involve field work in your local community including:
        Assisting corporate team by being a point of contact for member questions
        Moderating online forums or member groups
        Outreach for local businesses, agencies, or businesses to grow Nextdoor in your community
        hosting and/or participating in virtual member meet-ups

What You’ll Bring to The House

    A passion for helping people and building community
    Exceptional communication skills (written and verbal) and strong attention to detail
    Ability to interpret and apply policies and procedures
    Commitment to Nextdoor’s privacy policies
    Ability to quickly grasp technical concepts, analyze problems, and implement creative solutions
    Ability to objectively analyze content in an unbiased manner that may be upsetting or controversial
    Previous customer support, mediation, moderation, or hospitality experience is an asset
    Experience using Salesforce or customer support software is an asset
    Bilingual: full proficiency in English and French (oral and written) is required