Senior User Researcher at Tonal
San Francisco, CA, US
Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who has seen or used our product, from professional athletes to fitness enthusiasts, has fallen in love.
 
At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging. 
 
We're passionate about building products that transform people's lives.
 
Overview
We are seeking an experienced researcher to join our Design team. As Senior Researcher, your mission will be to help Tonal improve and develop innovative products and experiences that customers love. You will be responsible for research at every stage of product development from concept through launch and beyond for our hardware & software products. At its core, the role is about deeply understanding the needs and behaviors of our users, and generating actionable insights to drive product and design strategy. 
 
 
For this position, we are looking for people with proven skills and experience in qualitative and mixed research methods, as well as usability validation. More importantly, you are a strategic thinker and you know how to discover, interpret, and communicate user insights for product design in a fast-paced and scrappy environment.
 
What You Will Do
 
- Proactively plan and execute a research agenda
- Design and conduct user research to evaluate both new and current hardware, software, and content
- Lead and manage large research initiatives from beginning to end
- Employ a wide variety of qualitative and quantitative research methods
- Run contextual inquiries, visit member’s homes (virtually for now, of course) every other quarter
- Partner with product, engineering, design, and marketing leads throughout the research and design process
- Analyze and synthesize research findings into actionable insights
- Communicate research findings out to project stakeholders and execs
- Inform product roadmap with new features through user research insights
- Evangelize user research and user-centered design throughout the company
- Analyze NPS reviews report back on trends and areas of focus
- Manage external vendors to support research activities
 
Who You Are
- 6+ years of relevant work experience testing both hardware and software products
- You have a track record of discovering, synthesizing, and socializing actionable insights that influence product roadmap
- You have experience using a wide variety of research methods (e.g. rapid ethnography, contextual inquiry, focus groups, surveys, concept testing, usability validation, experimentation)
- You are self-driven and take initiative to identify research needs and solve problems
- You clearly, concisely, and persuasively communicate research findings
- You work well with cross-functional teams
- You thrive in a fast-paced, dynamic environment