Customer Support Specialist (Belgrade) at Entelo
Belgrade, RS

Entelo is the world's first all-in-one, source-to-hire Recruitment Automation Platform that is changing the way companies hire. Entelo provides organizations with technology that leverages data science, machine learning, predictive analytics, candidate engagement, and recruitment marketing best practices to help your teams find the right talent and hire faster. The world's largest and fastest-growing companies choose Entelo to surface, engage, and hire top talent. We’re a friendly, dedicated, and passionate group and we're building a talented and diverse team that works hard together toward shared goals!

As a Customer Support Specialist you will own ultimate responsibility for customer support satisfaction and engagement through technical support. Strong product knowledge will be imperative to your success. 

What you’ll be doing:

  • Resolving customer issues via email, phone, live chat, etc
  • Report and resolve bugs by working with the Engineering team to resolve customer issues with a sense of urgency
  • Provide excellent customer service by exceeding customer's expectations
  • Exhibit a high level of familiarity with Entelo products and functionality
  • Partnering with other internal customer support representatives in varying locations and time zones
  • Communicate cross-functionally between Customer Success, Sales, Engineering, and Product teams
  • Must be available to work from 10 AM (CET) to 6 PM (CET). Must have high quality internet access

Your background:

  • 1+ years of customer service or customer support experience within a SaaS company
  • Laser-focused customer attention and dedication to rapid problem solving and ticket response
  • Demonstrated enthusiasm for providing customers with a satisfactory experience
  • Ability to juggle multiple tasks at the same time 
  • Strong communication skills, both verbal and written
  • Familiarity with online tools, especially Zendesk, Jira and Google Suite
  • Proficiency in English language, knowledge of French is a plus

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. We’ve taken the White House Equal Pay Pledge and are committed to maintaining a welcoming and equitable environment.