Solution Architect at TigerConnect

TigerConnect is seeking an experienced sales engineering professional with strength in technical solution design to support sales with new and existing clients. This individual will manage all technical activities related to enterprise sales within the US. Primary responsibilities include identifying, scoping, documenting, and promoting technical integrations that support revenue growth initiatives and increase the clinical and operational value that TigerConnect provides to its customers. This individual will also develop relationships with key IT and clinical stakeholders, and partner with the sales and account management teams to drive revenue. This is an influential and strategic role with the opportunity to work closely with enterprise sales representatives, account managers, marketing, product, and the executive team. An ideal candidate will have extensive experience and knowledge of how US health systems deliver care from a technical perspective: the systems they use for telecom and clinical utilization, the interoperability of these systems and how communication workflow impacts these systems.  Candidate should possess an understanding of solution design, sales engineering, or positions related to technical project/product management, implementation, or support. 

What You'll Own:

  • Deliver high quality, impactful sales presentations and product demonstrations to new and existing clients
  • Identify and promote technical solutions and integrations that increase product value and generate revenue opportunities
  • Provide technical sales support for clinical workflow and use case optimization proposals and early stage implementations
  • Communicate technical concepts to non-technical audiences eloquently and in context of their clinical environment
  • Create succinct, customized technical documentation to expedite integration pilots and projects with customers, prospects, and partners
  • Work with sales, account, and clinical teams to create value-based strategies for each customer
  • Develop and collaborate on technically related sales and marketing messaging
  • Conduct in-depth evaluations to verify solution meets prospect’s workflow and clinical collaboration requirements
  • Make recommendations based on assessment of clinical workflow and available integrations
  • Document all technical integrations, including detailed information for any integration with a net new vendor or system
  • Ensure smooth transition from sales to implementation
  • Meet sales bookings goals and objectives
  • Perform production demonstrations that articulate the business and clinical value of the solution
  • Perform product configurations as related to evaluations
  • Perform production training as related to evaluations
  • Make solution recommendations that reflect the prospect’s environment and requirements
  • Ability to work well with IT, business and health professionals
  • Ability to present to both individual contributors as well as executives
  • Ability to travel frequently

What You've Accomplished:

  • Strong understanding of hospital workflow and optimization best practices
  • Technical sales experience in the US healthcare vertical
  • EHR/EMR experience strongly preferred
  • Cloud / SaaS experience required
  • Bachelor's degree, focus on technical, engineering, software, networking, programming, etc
  • Experience supporting channel partners
  • Experience demonstrating enterprise software solutions to clinical or technical audiences
  • Experience working with companies to define workflow requirements and mapping requirements to software solutions
  • Familiarity with industry standard protocols such as SMTP, WCTP, and RESTful APIs
  • Strong understanding of hospital workflow and optimization best practices
  • Familiarity with security frameworks such as SOC, NIST, HIPAA, HITRUST
  • Knowledge of common clinical systems such as nurse call, EHRs, HIEs, patient alarms, interface engines, middleware is preferred
  • Interest in new healthcare technologies like FHIR and voice automation
  • Experience working with software start-up companies
  • Mobile and/or web development experience is desirable
  • Mobile technology experience preferred
  • Comfortable with the possibility of 50% travel mainly in the US South territory.
  • Excellent written, verbal, and interpersonal communication skills
  • Hands-on, proactive, and able to operate effectively in a fast-paced, rapidly changing environment

What You Bring to the Table:

  • Excellent presentation and demonstration skills
  • Attention to deadlines, calendars and schedules
  • A self-starter and proactive leader willing to display initiative with common sense
  • Results-driven and committed to outcomes rather than output
  • Strong work-ethic and committed to quality
  • Disciplined, organized and methodical in approach to tasks and activities
  • Energy and positivity to instill into the TigerConnect culture

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. 

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015201620172018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan