Healthcare Quality Analyst, Director at Doctor On Demand
Remote / Minneapolis, MN, US / San Francisco, CA, US

About Doctor On Demand

Doctor On Demand’s mission is to improve the world’s health through compassionate care and innovation.  We believe that health is personal, and means so much more than treating illness.  We're proud of the care we've provided over the years and the relationships we’ve developed with our patients, as evidenced by the 5-star reviews we continually receive. People use our service to gain access to some of the best physicians and licensed therapists in the country, all whenever and wherever is most convenient.  It’s as simple as opening the Doctor On Demand app on a smartphone or computer.

Through live video visits, our hand-picked, US-trained doctors take patient history, perform an exam, and recommend a treatment plan. Prescriptions, if needed, go directly to the pharmacy of choice. While insurance isn’t required, tens of millions of Americans enjoy covered medical and mental health visits through employer and health plan partnerships. To learn more about the hundreds of medical issues we treat, visit us at DoctorOnDemand.com.

 

About the Job

The Healthcare Quality Analyst, Director will leverage Doctor on Demand’s unique data landscape to create insights into our quality performance, both internally and for our clients and potential clients. 

The Healthcare Quality Analyst, Director will primarily support Clinical Operations and Customer Success teams, and collaborate with other departments that require timely and accurate clinical quality insights.  The Healthcare Quality Analyst, Director will work collaboratively to develop and maintain analytical tools and practices for measuring and reporting clinical quality performance at the provider, practice, company and client level.

 

Duties/Responsibilities:

  • Provides thought leadership and direction as we grow our primary care and value-based care offerings via our industry leading Virtual Primary platform. 

  • Provides insights to executives and other stakeholders into our performance on key quality measures.

  • Collaborates with Clinical Operations, Marketing, academic partners and others in enabling the creation of white papers and research related to the clinical services we provide.

  • Responsible for establishing and measuring value-based care metrics. 

  • Maintains a library of performance metrics for sharing with current and prospective clients and/or to fulfill media requests and public relations efforts.

  • Maintains internal practice management and clinical quality reporting BI/Reporting platform (Looker), makes appropriate improvements. 

  • Helps shape the future of the company's  analytics environment. 

  • Other duties as assigned. 

Required Skills/Abilities:

  • Advanced skills using Business Intelligence tools like Looker or Tableau to publish enterprise dashboards and reports

  • Strong SQL skills

  • Excellent verbal and written communication skills.

  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.

  • Strong analytical and problem-solving skills.

  • Ability to function well in a high-paced environment often involving competing priorities.

Education and Experience:

  • Bachelor’s Degree, preferably in a quantitative discipline

  • At least 5 years of experience performing analytics in a health insurer, healthcare provider or healthcare analytics setting

  • Knowledge of value-based care principles

Perks 

  • Be a core leading member of a small and elite analytics team

  • Salary + Full Benefits

  • Unlimited PTO

  • 401K with match 

  • Education & Wellness Stipends

  • Finish your day knowing worked on a product that helps people and has saved lives