Ad Operations Manager at Nextdoor
New York City, NY, US
Nextdoor is the neighborhood hub for you, your neighbors and the broader local community. Nextdoor’s purpose is to cultivate a kinder world where everyone has a neighborhood they can rely on.

Building connections in the real world is a universal human need. That truth, and the reality that neighborhoods are one of the most important and useful communities in our lives have been guiding principles for Nextdoor. Today, neighbors rely on Nextdoor in neighborhoods around the world in the United States, the United Kingdom, Germany, France, the Netherlands, Italy, Spain, Sweden, Denmark, Australia and Canada, with many more to come.

Meet your Future Neighbors

The Ad Operations Team sits within our Advertising Solutions organization, and is responsible for executing advertising campaigns and helping to build a world class advertising platform. The team, which is spread across all regions of the US (East, Central, and West) as well as UK, works to earn the trust of our fellow teammates and internal partners everyday, is customer obsessed by focusing on campaign performance, acts like owners by managing a large book of business, and invests in community by knowledge sharing, training and being a resource to other teams in the revenue organization. At the end of the day, our purpose is to fully own the success of our clients.

The Impact You’ll Make

As an Ad Operations Manager, you will partner closely with your teammates as well as our Account Managers (AM), Client Partners (CP), and product team. You will be a critical partner in building and executing campaigns, as well as performance optimizations and analysis during and after the campaign. Day-to-day functions include building and trafficking direct-sold campaigns, partnering with your cross-functional partners, optimizing for client performance goals, and troubleshooting issues/challenges as they surface. If you're great with people, insanely detail-oriented, a creative problem solver, and eager to share your unique knowledge and experience to help strengthen and grow our team while learning a lot in the process, we want to hear from you!

    Build, flight, QA, and optimize advertising campaigns
    Monitor and solve campaign-related issues; test/troubleshoot new ad products
    Experiment and learn quickly. Use creative problem-solving skills and internal and external data to optimize campaigns towards client performance goals (such as CTR, CPA, ROAS, ROI)
    Analyze data using statistical software; convert complex data and findings into understandable tables, graphs, and written reports
    Show flexibility and willingness to handle miscellaneous operational tasks and advertiser requests
    Ensure quality control across all campaigns by partnering with Account Management to confirm accuracy of materials, enforcing a structured QA system, and contributing to seamless pre-launch communication between teams
    Proactively look for ways to improve process, take initiative to run tests and experiment

What You’ll Bring to The House

    2+ years experience in ad operations, campaign management, optimization strategist, project management, or other operational role
    Experience trafficking/managing campaigns with awareness and performance goals, as well as the ability to use client data to optimize towards performance goals
    High-level verbal and written communication skills
    Exceptional organization and time management skills
    Ability to thrive in a fast-paced, high-volume, and deadline-driven environment
    Demonstrated problem solving and troubleshooting skills
    An inquisitive mind and analytical mindset
    Strong Excel skills (pivot tables, VLOOKUP, macros)
    Bold in sharing feedback and perspective - good ideas come from everywhere

Bonus Points

    Experience running programmatic campaigns
    Familiarity with Google Ad Manager, DV360, or other ad servers/DSPs

At Nextdoor, we empower our employees to build stronger local communities. To create a platform where all feel welcome, we want our workforce to reflect the diversity of the customers we seek to serve. We encourage everyone interested in our purpose to apply. We do not discriminate on the basis of race, gender, religion, sexual orientation, age, or any other trait that unfairly targets a group of people. In accordance with the San Francisco Fair Chance Ordinance, we always consider qualified applicants with arrest and conviction records.