Claims Processor at Turo
Phoenix, AZ, US

We are looking for an enthusiastic and detail oriented Claims Processor to join us as we expand our operations team in Phoenix, AZ! You'll support our Claims Associates by processing and triaging Turo claims while providing excellent customer service to Turo hosts and guests. If you’re looking to make a real impact on a challenging part of the business, come join our team! This position reports to our Claims Processor Supervisor.

Role & Responsibilities

  • Provide exceptional customer service for Turo owners, travelers, and internal customers
  • When possible, assist Turo members in the self-resolution process
  • Review FNOL reports and triage assignments to the claims associates
  • Coordinate claims processing with Turo's outside vendors
  • Maintain accurate documentation
  • Contributes to team efforts by accomplishing related results as needed

Qualifications

  • Prefer 1 year of insurance industry experience, preferably in an initial loss reporting role
  • Will consider entry level candidates with exceptional customer service background and demonstrated interest in cars
  • BS / BA or equivalent strongly preferred
  • Experience with title handling/processing
  • Exceptional personal qualities and people skills
  • Ability to work in a fast-paced environment, drive and embrace change
  • Excellent follow-through, attention to detail, and with minimal need for supervision
  • Must be a team player, with positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission
  • Commitment to high responsiveness and availability
  • Strong proficiency with technology: Zendesk, CRM systems, Google Docs, MS Office, internet, mobile systems, claims management systems. Mac expertise a plus 

Benefits

  • Competitive salary and meaningful equity
  • Employer paid medical, dental, and vision insurance
  • Apple equipment
  • Four weeks paid time off, 11 paid holidays, generous parental leave
  • Stocked kitchen and beverages
  • Company-sponsored happy hours and team events
  • Turo host matching and vehicle reimbursement program
  • Turo travel credit every month
About Turo

Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, and the UK. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet. Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.  

Turo has raised $500M to date from top-tier investors, including IAC, Daimler AG, Kleiner Perkins, GV, Canaan Partners, August Capital, and Shasta Ventures.

Turo cultivates a tight-knit team of smart, critical thinkers who care about their work and their colleagues. Our recruiting team is always on the lookout for supportive, down-to-earth, pioneering, and efficient candidates to grow our team's talent and enrich our culture.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!