Director of Advertising Services at CommerceIQ
Seattle, WA, US / Remote

2020 has been a watershed year for E-commerce: Under stay-at-home orders, US consumers shopped heavily online, as expected. In Q2 2020, US retail eCommerce sales grew by almost a third (31.8%) from the previous quarter, or 44.5% year over year, per the US Census Bureau of the Department of Commerce (DOC). That’s $211.51 billion in Q2 2020, up from $160.41 billion in Q1 2020. Total eCommerce picked up nearly 5 percentage points in the total retail market over just one quarter, according to the DOC, accounting for 16.1% of all retail sales in Q2. Retail incumbents like Walmart and Kroger are joining the likes of Amazon and Instacart to win the battle of supremacy. 

At CommerceIQ, we are building the world’s most sophisticated E-commerce Channel Optimization software to help brands leverage Machine Learning, Analytics and Automations to grow their E-commerce business on all channels, globally. Physical constraints on shelf space are gone and consumer behavior controls the shelf, with constantly changing algorithms now managing what products are available to buy. Winning in eCommerce means beating competitors for digital shelf space and exposure, and that can only happen when consumer brands make these algorithms work to their advantage. That is where our platform comes in and helps top brands win in the eCommerce space.

We are looking to bring on a Director of Advertising Services to lead a team of engagement managers to manage and optimize eCommerce advertising budgets of our top tier clients. This role will report directly to our Vice President of Customer Success and will have the opportunity to partner with brands to help them win on Amazon. This will be a player-coach role, in that you are expected to directly own engagement for a set of clients, while managing a team of engagement managers.

As the Director of Advertising Services at CommerceIQ, you will: 

  • Lead a small team of Advertising Engagement Managers and serve as a subject matter expert on all aspects of eCommerce advertising across channels such as Amazon, Walmart, Instacart, Kroger, Target, Costco.
  • End to end ownership of managing client’s advertising budget and driving success. 
  • Understand customer needs in order to plan, organize, and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs.
  • Bring strong subject matter expertise in eCommerce advertising, strategic dimensions of maximizing customer success, and tactical knowledge of driving incremental returns for the customer through advertising.
  • Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues. 
  • Move the needle with respect to the client’s KPIs and continuously showcase the value of CommerceIQ’s platform throughout the engagement period.
  • Collaboratively work with other internal organizations, especially marketing and customer success, to achieve a common goal – bringing focused and prioritized feedback from the field to help shape strategy and business practices.

You will have: 

  • 3-5+ years running enterprise-level engagements in a consulting/agency role.
  • 4+ years of experience in building and managing professional service teams members.
  • Experience in managing eCommerce advertising budgets (specifically on Amazon. Experience with Walmart, Kroger, Instacart, Target, Costco is good to have) at well-respected agencies/ technology companies. 
  • Serve as a subject matter expert on Amazon search (AMS) and display (DSP) marketing budgets. As well as bid and budget management, content optimization, and promotion planning.
  • An analytical approach to problem-solving with advanced Excel skills.
  • Project management experience and ability to anticipate and mitigate risks.
  • Proven Experience in working with VP, SVP, and C-level executives of enterprise-level companies.
  • Excellent presentation and communication skills including both oral and written. 

Nice to Have:

  • Track record of retaining and renewing enterprise customers in the SaaS space. 

Personal Traits:

Embodies CIQ’s Leadership Principles which borrow heavily from Amazon: Customer Obsession, Ownership, Hire and Develop the Best, Think Big, Dive Deep, Deliver Results, Bias for Action, Invent and Simplify, Earns Trust, Hire and Develop the Best, Learn and Be Curious, Have Backbone: Disagree and Commit.

Do you want to craft the future of e-commerce? For a confidential discussion APPLY NOW or you can learn more at https://commerceiq.ai