Manager, Client Solutions at
Austin, TX, US / Remote

The team is looking for an experienced Manager, Client Solutions to join us as we engage our clients in enabling our industry-changing platform that’s modernizing the way organizations use data.

This leader will develop a growing team of highly specialized and experienced Solution Architects and Solution Engineers. The Solutions team works directly with our clients post-sales, establishing themselves as the key technical advisor and advocate, working cross-functionally to ensure the successful design, integration, rollout, and adoption of the platform. This team is responsible for managing the technical environment of the post-sales process, working in conjunction with the Client Success Directors and Engagement Managers as the key technical advisor and evangelist of our products. We’re looking for someone passionate about leading a team and working with clients to find the best solution with the most impact for their business needs.

This role is a balance of guiding a team, client consultation, and technical execution, including partnering with client teams to gather requirements and develop implementation plans, ownership of the delivery of technical integrations with client systems, facilitating training, and providing general technical support during implementation.

You’re a powerhouse and a driving force who can thrive in ambiguous situations, recognizes areas for improvements, and creates smart solutions effectively for both the team and clients.

As a Client Solutions Manager you will:

  • Lead, mentor and grow the Solutions Architecture and Sales Engineering team
  • Provide the growing team with on-boarding support and training
  • Establish yourself as the clients' key technical advisor and advocate
  • Develop deep functional product expertise across the platform
  • Communicate and align key product insights across our business functions
  • Quickly understand a client’s complex ecosystems and technical / process challenges to determine how to best incorporate
  • Have ownership over technical deliverables during the implementation process, ensuring timely and effective rollout, and excellent client communication
  • Work closely with Client, Product, Engineering and Sales teams to ensure smooth prospect-to-client transitions and long-term client success
  • Work with the Product team to identify and prioritize product and integration enhancements based on client requests and identified technical obstacles
  • Work closely with pre-sales to scope, write, and present SOWs as needed
  • Travel within US approximately 25 - 35% (once travel opens back up again)

We’d love to see:

  • 2+ years managing an Enterprise Solutions Architect team is a requirement
  • Proven success leading a team towards exceeding monthly and quarterly objectives while building long-term business plans
  • 7+ years experience in a technical role, with at least 3 as a post sales Solutions Architect or Solutions Engineer
  • Balance of technical depth and strong interpersonal skills, with a background in business intelligence, data analysis, data governance, data warehousing, engineering, or other technical fields
  • Consultative problem-solving skills to create value for clients, with the ability to integrate technical knowledge into a consultative process
  • Excellent communication skills with the ability to describe technical concepts and platform capabilities clearly to people of varying technical depth, and the confidence to discuss project plans with enterprise executives
  • Proficiency in SQL with the ability to write and execute queries
  • Experience with REST APIs and building integrated software
  • Deep understanding of SaaS / cloud architecture and platform mechanics
  • The ability to prioritize multiple projects across a variety of clients at all times, understanding the degrees of criticality while ensuring all deadlines are met
  • Servant Leader with a sincere interest in continuous growth in yourself and to the growth of those you serve
  • High degree of emotional intelligence to effectively work with diverse clients and teams
  • Preferably based in Austin, TX

Big Pluses Include:

  • Experience with RDF, SPARQL and other semantic web technologies
  • An understanding of how enterprise data solutions are managed and secured at scale

Perks and benefits:

  • Competitive market compensation with a generous bonus structure
  • Fully paid health/dental/vision insurance for the whole family
  • Charitable corporate programs and volunteer events throughout the year
  • Open PTO, and a personalized wellness incentive
  • Lots of regularly scheduled team events including game nights, rock climbing, and cocktail competitions - even virtually for now!
  • A flexible work environment
  • A tight-knit team of startup veterans with integrity, passion, and curiosity for days

If you have the exceptional combination of skills and qualities that we are looking for, then we’re excited to meet you!