Director of Operations at AllStripes Research (formerly RDMD)
San Francisco, CA, US

At AllStripes, we are dedicated to jumpstarting new research to accelerate treatments for rare disease patients. Everyone at AllStripes is driven by a deep commitment to our mission, a passion for problem solving, and an interest in constantly improving how things can be done. We are looking for someone who can drive customer success and delivery with our biopharma customers as an Director of Operations.

You should love solving problems, managing cross-functional projects, and creating processes from the ground up in a fast paced, ever-changing environment.

What you’ll do

  • As the Director of Operations, you will oversee a team of quickly growing operations associates who process and abstract patient medical records.
  • In this role, you will oversee the entire record collection and processing funnel: from the time patients consent to release their medical records until the time your team fully abstracts them.
  • You will be in charge of designing the org structure needed to quickly scale to meet AllStripes’ demand.
  • You will also be tasked with testing and implementing processes to optimize this funnel to lead to higher quality and lower cost outcomes.
  • You will partner with a wide array of team members – from engineering to business development teams – to implement process, product and partnership solutions to improve operational efficiency.

Who you are

  • Strategic and tactical: you are the combination of a strategic operator who can build teams for scale, but also someone who is very hands-on and can test and iterate on process improvements.
  • Tech and BD savvy: you have the ability to look at all ways to improve scale and efficiency, whether they be tech or BD related.
  • Metrics oriented with strong analytical skills: you enjoy defining KPIs, setting targets and developing measurement frameworks to track performance; you’re an Excel expert.
  • Expert project manager: you have excellent organizational and time management skills while managing projects across multiple teams with demanding timelines.
  • Entrepreneurial: you are a strong collaborator, communicator, negotiator, and problem-solver, but also are self-motivated, self-directed, and eager to take ownership of tasks to ensure swift resolution.
  • Eager to grow and mentor: you have a strong desire to mentor team members and scale the operations team.
  • Experienced operator: you have 5+ years of experience managing operational teams, preferably in tech or healthcare industries.