IT Administrator (contract to hire) at CloudPassage
United States of America / Remote

We are looking for an IT Administrator to support our staff at CloudPassage in San Francisco. This position will be a contract to hire, starting at 20 hours and increasing over time. In this role, you will provide remote and local IT and desktop support by troubleshooting, diagnosing, installing and configuring a variety of hardware and software, as well as provisioning user access.

Must be a go-getter who thrives on working in a fast-paced and dynamic cloud-centric startup environment.

As an IT Administrator, you exhibit a high level of professionalism in providing excellent customer service and exercising sound judgment to provide timely resolution of problems. You will maintain in-depth knowledge of all desktop systems, applications, and technologies. The ideal candidate will have 3-5+ years of experience with Mac and desktop support in medium size Enterprises.


  • Hardware provisioning, imaging, troubleshooting, and software installation for laptops (Mac & Windows) and corporate owned/BYOD mobile devices (iOS/Android) along with standard peripherals.
  • Maintaining corporate IT systems used for workstation/mobile device management, anti-virus, and backups.
  • Administration of operating systems including Mac OSX/iOS and Windows
  • Networking support and troubleshooting of a local and remote corporate user environment.
  • Troubleshooting a variety of client, mobile and cloud applications (Office 365, Google Apps, Browsers, SaaS solutions, etc.).
  • Access management and account provisioning.
  • Solving IT incidents by applying known documented solutions and processes, taking work items through to completion with minimal direct supervision.
  • Manage a queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Excellent communication skills. Use appropriate channels such as conference calls, email, instant messaging. 

Required Skills:

  • BA/BS Degree (or equivalent experience).
  • Direct administrative experience with SaaS tools such as the Google App Suite, JIRA, RingCentral, CrashPlan, etc.
  • Experience with enterprise deployment tools such as JAMF or MDM solutions is a must.
  • 2-4 years of experience in a Mac and desktop support function at a medium size enterprise.
  • 5+ years experience supporting and troubleshooting MacOS/iOS.
  • 2+ years experience supporting troubleshooting Windows.
  • 2+ years experience supporting Android.
  • Current knowledge of hardware/software and general technology trends.
  • Excellent project management skills with the ability to juggle multiple projects/tasks across various user groups.
  • Strong documentation skills.
  • Strong team player with service-oriented attitude and customer focus
  • Strong research and problem-solving abilities are required

Desired Skills:

  • Polycom and Video Conferencing solutions experience.
  • Knowledge of Cisco network and security devices. Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor)
  • Security knowledge and experience are a big plus

About Us:

CloudPassage has been a leader in the emerging cloud infrastructure security market since 2010. In being awarded the first-ever patents for automated cloud infrastructure protection, CloudPassage was set apart as a true pioneer. The company's Halo platform was purpose-built on those innovations and in the subsequent years has protected millions of assets across thousands of public and hybrid cloud environments. Halo's award-winning capabilities automate the cycle of cloud asset discovery, security & compliance assessment, remediation, and ongoing monitoring for server-based, containerized and serverless infrastructure. 

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