Sr. Product Manager at TigerConnect
Santa Monica, CA, US

TigerConnect’s product management team is looking for a talented and experienced product leader who is passionate about user experience and solving customer challenges. TigerConnect is the leader in messaging and communications in healthcare, and the Sr. Product Manager will own strategic initiatives that will help deliver new innovation and experiences in the space. The Sr. Product Manager will work closely with software engineers, designers, and data engineers to deliver new features and product enhancements. In this position, you’ll have the opportunity to take ownership and play a critical role in our company’s growth.

A successful candidate must be a problem solver, analytical and a team player!

What You'll Own:

  • Define, plan and manage the roll out of platform features and enhancements.
  • Identify customers' pain points and needs by leading conversations with internal and external stakeholders.
  • Serve as the subject matter expert for dedicated product features.
  • Establish and articulate product strategy and urgency based on various incoming sources: corporate strategy, customer’s feedback, engineers’ suggestions, sales’ requests...etc.
  • Spec-writing, ticket-writing, product acceptance, roadmap-prioritizing, and all other day to day tasks that push development forward and keep projects on track.
  • Partner and plan with engineering teams to bring your product to life, leveraging agile development methodologies.
  • Triage and prioritize bugs to provide direction for engineering and QA teams.
  • Collaborate and communicate with cross-functional teams for your projects.
  • Serve as a point of contact for external development partners and solution providers.
  • Analyze product quality and engagement performance with Mixpanel, Appsflyer, Crashlytics and internal analytics tools.
  • Keep pulse and perspective of the competitive landscape.

What You've Accomplished:

  • Bachelor’s degree, MS or MBA preferred.
  • 4+ years of relevant work experience as a Product Manager in software development.
  • Experienced with enterprise or B2B products.
  • Ability to understand and discuss technical concepts, analyze tradeoffs and evaluate solutions with stakeholders.
  • Entrepreneurial, inquisitive, and empathetic.
  • Demonstrable data-driven decision making and analytical thinking.
  • Excellent problem-solver, with the ability to tackle challenges based on research, data and industry trends.
  • Proficient communication, influencing, and interpersonal skills.
  • Solid sense and belief of user-centered design and intuitive UX.
  • Bonus points for past experiences in healthcare, enterprise security, or corporate IT.

What You Bring to the Table:

  • Ability to understand and discuss product concepts, analyze tradeoffs and evaluate solutions with stakeholders.
  • An entrepreneurial, inquisitive, and empathetic spirit.
  • Demonstrable data-driven decision making and analytical thinking.
  • Excellent problem-solving skills with the ability to tackle challenges based on research, data and industry trends.
  • Ability to collaborate and communicate with cross-functional teams for your projects.
  • Proficient communication, influencing, and interpersonal skills.
  • Solid sense and belief of user-centered design and intuitive UX

Who We Are:

TigerConnect is healthcare’s most widely adopted communication platform – uniquely modernizing care collaboration among doctors, nurses, care teams, and patients. TigerConnect is the only solution that combines a consumer-like user experience for both clinical and patient communication with serious security, privacy, and clinical workflow requirements that today’s healthcare organizations demand. TigerConnect accelerates productivity, reduces costs, and improves patient outcomes.

Trusted by more than 6,000 healthcare organizations, TigerConnect maintains 99.99% verifiable uptime and processes more than 10 million messages each day. 

It is recognized as a top Cyber Security Company to Know, one of the 5 Sizzling Silicon Beach Startups to Watch by Entrepreneur, Best Tech Startups in Santa Monica (2019 & 2020) and a Best Places to Work in Healthcare 5 years in a row (2015, 2016, 2017, 2018, and 2019). TigerConnect currently has over 150 employees with offices in Santa Monica, San Jose, and Shanghai.

Why We’re Different:

  • Prime office space in the major tech ecosystems of California - Silicon Beach and Silicon Valley - each complete with a loaded fridge and tons of other perks (think rock climbing wall, food trucks, yoga, happy hours & more)
  • An opportunity to work closely with a proven executive team, board, and serial entrepreneurs (www.tigerconnect.com/about)
  • A fun environment that embraces a “work hard-play hard” culture
  • We have team members that love what they do and are willing to go the extra mile to help clients, support the company's rapid growth, and ultimately optimize healthcare workflows
  • This is a full time opportunity with a competitive salary, medical benefits, and 401K matching plan
     

TigerConnect is an Equal Opportunity Employer.

*Recruiting firms that submit resumes to TigerConnect without first entering into a written contract with TigerConnect will not be entitled to any compensation on candidates referred by that firm.