Customer Success Manager at Color
Burlingame, CA, US
Recently named by Rock Health as the 'Best Digital Health Company to Work For,' Color is a leading healthcare technology company. Color makes population-scale healthcare programs accessible, convenient, and cost-effective for everyone. Color works with health systems, employers, and national health initiatives around the world including the million-person All of Us Research Program by the National Institutes of Health. 
 
Since March, Color has mobilized to repurpose core parts of its infrastructure for a massive COVID-19 response and helped fundamentally change the access model for COVID-19 testing across massive public health programs (including the City of San Francisco and community-based efforts in Oakland), major U.S. employers, and universities. For more information about Color and its response to COVID-19, visit www.color.com.
 
In both its genomic and COVID-19 testing business, Color has seen a significant growth in its customer base across multiple segments which include enterprise, government, education, life sciences and research customers. As such, we are looking for a dynamic and thoughtful Customer Success Manager who can build strong relationships with ease and is passionate about making a difference. 
 
The Customer Success Manager will own relationships from launch through contract renewal with a focus on delivering results, client retention and growth. This an individual contributor role responsible for collaborating with cross functional groups across the organization to further develop customer relationships.

How You'll Contribute:

    • Serve as the primary relationship owner and manage a portfolio of small to midsize employers and healthcare facilities
    • Build, standardize, and implement launches and engagement plans.
    • Onboard and train customers and their staff to execute and deliver programs at scale
    • Inform and drive the growth and long-term success of partnerships. Demonstrate success in tangible metrics
    • Collaborate cross-functionally with teams such as product, clinical, data science, and legal to resolve customer requests and issues
    • Contribute to product roadmap planning and gather critical feedback from customers and patients
    • Maximize Color’s value by exceeding partners’ expectations, driving adoption, retention, championing new product offerings with our partners, and converting them into Color champions

Our Ideal Candidate Has:

    • 2+ years’ experience managing small to midsize accounts through customer success and/or business operations within the B2B tech, learning & development, or employer benefit space
    • Strong communication, interpersonal, and relationship-building skills. Demonstrates a sense of urgency, initiative, and independence
    • Led cross-functional projects with high visibility. Excitement for tackling and building processes around new challengesA keen attention to detail, motivation to drive continuous improvement, and ability to solve problems creatively
    • A proven track record of success managing a customer portfolio 
    • A sincere interest in and empathy for your clients and co-workers
    • A passion for healthcare innovation and changing the healthcare landscape
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Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.