Senior Manager, Logistics at Tonal
San Francisco, CA, US
Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who has seen or used our product, from professional athletes to fitness enthusiasts, has fallen in love.
 
At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging. 
 
We're passionate about building products that transform people's lives.
 
Overview
 
The Senior Manager of Logistics will drive and enable Tonal business through best-in-class global supply chain trade and logistics processes. You will work with cross-functional teams and stakeholders to drive strategic solutions to bring speed, reliability, efficiency, and scalability in a dynamic, fast-paced environment. This role will lead key operational programs in support of global logistical strategies working with Tonal’s global supply chain, manufacturing and other cross-functional teams (e.g. New Product Introductions, Fulfillment, Accounting, etc.). This position will also be responsible for driving continuous improvements on system integrations, cross-functional team collaborations to improve over-all processes in procure-to-pay, and order-to-cash efficiency.
 
What You Will Do
 
Day-to-day Operations Management: 
- Establish and execute to Procure-to-Pay process operations.  Perform Purchase Order receipt, transactions into NetSuite, monitor inbound arrival to DCs, and perform inventory transfer
- Capture relevant shipping information from vendor/carriers for inbound and outbound movements.  Update and communicate to key stakeholders
- Identify and proactively address operational exceptions that require immediate attention or corrective actions
- Back up the operations manager to generate inventory reporting, audit and exception information for the product movement in/out of 3PL DCs
- Audit and approve freight invoices and report to monthly and quarterly close
- Track and publish carrier performance vs. expectations
- Support NPI material and prototype movement; arrange transportation and logistics to/from CM and Tonal NPI/engineering team
 
Cross-Functional Collaboration / Program Management: 
- Work as a PM to roll out system integration projects, identifying integration requirements, and work with the integration team during all stages of requirement, development, testing, and implementation
- Collaborate, align with, and support cross-functional owners and experts (Procurement, Planning, Customer Care, Order Management, Finance, Accounting, etc.) to ensure operational efficiency, compliance, and continuous improvement
- Lead and conduct cross-functional Logistics and Fulfillment projects and bringing into execution
 
Vendor Engagement: 
- Conduct RFQ/RFP for logistics vendor bidding, selection, and on boarding process
- Manage logistics supplier selection and execution of high-quality, cost-effective vendor performances  
- Ensure service agreements are met; conduct Quarter Business Reviews through measures on KPIs identified
 
Who You Are
 
- Bachelor’s degree in Logistics Management or equivalent; MS preferred
- Minimum 8-10 years of experience in project, program, process and data management in Logistics Operations Management
- Experience in international logistics (customs regimes, import/export, tax, international banking issues, and contractual implications)
- Experience working with international freight forwarders
- Experience working with large parcel carriers (e.g. UPS, FedEx, DHL, etc.)
- Extensive experience in Logistics systems including; Transportation Management systems, Weights and Dimensions management, freight rates management, Track & Trace and Enterprise systems, familiar with Warehouse management systems
- Strong analytical and business process re-engineering skills
- Proven track record of leading strategic programs combined with the ability to execute at tactical project-level activities and tasks
- Proven experience as a change agent having effectively implemented changes in cross-functional organization
- Proven experience working effectively in a matrixed, global organization
- Knowledge of industry best practices, third-party providers, and technologies
- Experience working on projects for teams based outside the US
- Basic knowledge of Harmonized Tariff Schedule (HTS) and classification experience 
- Awareness and appreciation of different cultures; diplomatic
- Excellent communication and interpersonal skills; detail-oriented; ability to handle multiple tactical and strategic assignments
- Strong proficiency required in MS Office Suite (PowerPoint, Excel & Word) & Google Docs
- Experience with Oracle/NetSuite ERP systems, Visio, MS Project, and Tableau preferred
- Flexibility to travel both domestically and internationally with short notices