Retail Sales Supervisor (full-time) at Tonal
Chicago, IL, US
Tonal has built the world’s most intelligent fitness system that is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who has seen or used our product, from professional athletes to fitness enthusiasts, has fallen in love.
 
At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced strength training system available that makes working out more efficient, effective, and engaging. 
 
We're passionate about building products that transform people's lives.
 
Overview
 
Tonal is looking for a Retail Showroom Sales Supervisor to lead our Showroom Sales Specialists at Oakbrook Center. In this role, you will be a critical component in driving sales at the Showroom. You’ll be leading the sales floor, and working closely with Sales Specialists in an effort to provide an exceptional customer experience. If you’re passionate about fitness, have a high bar for customer experience, and love to solve challenging problems, Tonal is the place for you. 
 
What you will do
 
- Develop a deep knowledge and understanding of Tonal’s product, technology and brand image
- Lead Tonal demonstrations, calibrations and workouts with both scheduled and walk-in guests
- Lead conversations to figure out each individual guests specific needs/fitness goals and educate them on how Tonal can support their unique fitness journey 
- Deliver on and exceed sales goals
- Maximize sales through exceptional customer relationships and impactful in-store service
- Maintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)
- Conduct phone and/or email outreach to new clients to communicate updates and follow-ups
- Maintains an organized and clean sales floor area with an attention to detail 
- Provide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverage.
- Train Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experience.
- Perform opening and closing procedures.
- Create and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by example.
- You unpack boxes for inventory as required (boxes can weigh 5 - 30 lbs
 
Who You Are
 
- 2+ years sales experience in retail, fitness, service or hospitality industries. Supervisory experience is preferred
- Ability to deliver great customer experiences that build loyalty and deliver measurable sales results
- Strong verbal communication skills. You’re invigorated by interaction with customers, whether groups or individuals
- You are approachable, a good listener, and an enthusiastic brand representative.
- Flexibility, ability to adapt quickly and react positively to business needs and changes in strategies.
- Strong problem solving skills
- Excellent written communication skills. You’re organized, and you follow through on next steps
- Flexibility to work a standard retail schedule, including evenings, weekends and holidays
- Proficiency with Apple Products, Google Suite, and Salesforce a plus
- Applicants are a minimum of 18 years of age
 
Extra Credit
 
- Fitness industry experience 
- Luxury or high-end product experience