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Solutions Consulting Director

CommerceIQ

United States of America / Remote
  • Job Type: Full-Time
  • Function: Sales
  • Industry: SaaS
  • Post Date: 09/21/2022
  • Website: commerceiq.ai
  • Company Address: 425 N Whisman Rd, Mountain View, CA, 94043

About CommerceIQ

CommerceIQ specializes in Ecommerce Channel Optimization (ECO), the practice of using machine learning, analytics, and automation to optimize the e-commerce channel across the supply chain, marketing, and sales operations to win at the moment of purchase and drive profitable market share growth.

Job Description

At CommerceIQ, we help brands accelerate their e-commerce growth profitably with machine learning and artificial intelligence. We are building the world’s most sophisticated E-commerce Channel Optimization Platform which orchestrates and automates the decision making process on e-commerce channels like Amazon and Instacart, across the entire e-commerce operational chain - retail media management, sales operations, supply chain, and digital self analytics.

We are in hyper growth mode, having recently raised our Series C and ended our second year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new modules, managing new retail platforms, and delivering exceptional customer service to unlock high net retention rates.

We are looking for a passionate Solutions Consulting Director to join our team in building and transforming the future of the e-commerce industry. If you are the type of person who is excited about the opportunity to work with the smartest people in the industry on the most cutting solutions to help brands move to this new world - and generate billions of dollars of brand value in the process - then this is the role for you. At CommerceIQ, you will be the driving force behind technological change and innovation at the world’s largest brands.

Senior Sales Engineer Profile:

This role is primarily focused on demonstrating the value of CommerceIQ software in relation to prospects’ challenges and business objectives across e-commerce retailers (Amazon, Walmart Instacart) and retail media (Amazon Advertising, Walmart Connect).  The Senior Sales Engineer role is on the sales team but combines skill sets from a host of cross-functional responsibilities including customer success, product and operations.  You will work directly with a subset of Account Executives tasked with reaching CIQs growth objectives.   You  will be responsible for conveying value to prospects/customers through discovery, demo delivery and strategic consultation.  

Specific Responsibilities:

Work directly with a small group of Account Executives to achieve CIQ bookings targets
Drive sales’ deals forward by providing prospects insight into our products’ functionality as well as helping them to understand what can be accomplished on our platform.
Uncover client challenges and opportunities through deep customer discovery
Prepare and develop technical presentations to explain our CommerceIQ products and services and how to integrate them to our customers' digital flywheel
Kick off initial discussions around integration timeline and custom product needs, as well as help set expectations on product scope and pricing
Identify and execute on opportunities to drive efficiency within the sales cycle
Understand and demonstrate CommerceIQ technically to all levels of the enterprise
Collaborate with Services, Product Management, Customer Support, Marketing and Sales Operations for tactical planning and support
Clearly articulate the value of CIQ solutions
Tailor product demos to all levels including functional employees up to "C" level executives
Creatively develop solutions to unsolved and complex business problems with CIQ, it’s API, and integrated apps and partners
Challenge prospects on their current operating model and build a compelling business case for CommerceIQ
Advise on sales and upsell opportunities and act as subject matter expert in prioritizing those sales opportunities
Scope the overall solution required to meet customer needs looking out for any potential issues, and then produce and deliver a technical proposal to the prospect
Provide input to the product roadmap based on market needs

Qualifications:

At least one of the following : 5+ years of sales engineering experience and/or ad agency experience supporting the sales cycle for an eCommerce or SaaS platform;  OR 5+ years working for a manufacturer managing e-commerce business via e-commerce management platform
Detailed understanding of the e-commerce marketplace and working with large enterprise accounts
A story teller at heart, you are a proficient presenter that can take complex topics and articulate them in a clear, concise manner
Autonomous problem solver - you don’t just identify problems, you identify problems and recommend a way to solve them
History of working cross-functionally to reach and exceed organizational sales targets
High level of curiosity, high energy, self-motivated; a proven track record of successful career growth
Ability to generate analysis and insight from raw data
Preferred: 2+ years experience with retail advertising (Search + DSP) and marketing strategy (Shopper Funnel)
Nice to have:: Data science proficiency (Tableau, etc) and programming skills including Python or SQL

Benefits:

Stock Options, 401K plan, FSA and HSA programs
Health insurance, Life Insurance, Long-term, and short-term disability
Generous holiday and time off policy including unlimited PTO, 4th Friday of every month off for the whole company
WFH benefits including, flex work from home hours, Mobile and Broadband reimbursement,
Fitness reimbursement, home office set-up fees

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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