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Sales Operations Manager


Remote / United States of America
  • Job Type: Full-Time
  • Function: Sales
  • Industry: SaaS
  • Post Date: 09/21/2022
  • Website:
  • Company Address: 425 N Whisman Rd, Mountain View, CA, 94043

About CommerceIQ

CommerceIQ specializes in Ecommerce Channel Optimization (ECO), the practice of using machine learning, analytics, and automation to optimize the e-commerce channel across the supply chain, marketing, and sales operations to win at the moment of purchase and drive profitable market share growth.

Job Description

Company Overview
At CommerceIQ, we help consumer brands accelerate their retail ecommerce market share growth and profitably through machine learning and algorithms. We are building the world’s most complete and sophisticated Retail Ecommerce Management Platform, which connects and intelligently automates the management of retail ecommerce channels like Amazon, Walmart, and Instacart, across the entire ecommerce operational chain of retail media management, sales operations, supply chain, and digital self analytics.
We are in hyper growth mode, having recently raised our Series D funding at unicorn valuation (>$1B) and ended our third year of triple-digit revenue growth. Continued acceleration of our growth is fueled by landing new customers, expanding our platform through new products, managing new retail ecommerce platforms, and delivering exceptional customer service to unlock high net retention rates.
This position can be based anywhere in the United States.
The Role:
We are actively seeking a Sales Operations Manager to join our Sales Ops team. In this role you will oversee our sales tech stack – both existing tools and recommend/implement new ones. As the second sales operations hire, you will also get exposure to other projects that create efficient sales processes and help scale the business. You will work with Sales and cross-functional teams to build or improve workflows, implement new tools, and drive sales and operational productivity.
In this role you will have a significant opportunity to impact the growth, direction and future of CommerceIQ. Ideal candidates will have an appreciation for the operational components needed in order to build a world-class SaaS company and will be passionate about using tools to drive sales productivity. You thrive in the driver’s seat of complex, cross functional projects and have a deep understanding across the sales systems and tools that support go-to-market teams–including Salesforce CRM, etc.
What You’ll Do:
Focus on Go-To-Market tools with much exposure to many other aspects, (i.e - territories, reporting, deal desk, etc).
Identify opportunities and provide recommendations to improve and automate Sales, Sales Support and Sales Operations tools systems and processes.
Act as liaison between teams to vet and translate business objectives and needs into sales systems & tool requirements.
Work closely with business partners to develop clear requirements, business justification, and business outcomes to help assess risks and determine buy vs. build opportunities.
Working cross-functionally with Sales AE’s, Sales VP’s, CRO, CFO, Marketing, Finance, Customer Success, CS/Marketing Operations.
Work with cross-functional teams to prioritize new feature requests based on their impact to the business.
Managing the tools, making improvements, implementing new ones, diagnosing problems, managing vendor relationships, renewals, helping in selection and evaluation of new ones.
Own projects end to end from requirements gathering to testing and deployment.
Create and maintain key documentation such as process flows, instructions, and use cases.
Create reports in Salesforce for a variety of stakeholders.
Act as subject matter expert for sales systems, data, and processes.
Monitor industry trends to ensure CIQ’s sales systems and tools are current with industry standards and best practices.
Get exposure to other parts of Sales Ops and play a critical role in shaping the future of the team.
What You’ll Bring:
Minimum 5 years total professional experience with 2-3+ years working with sales operations, sales systems, process, and tools.
Expertise in Salesforce CRM, CPQ, and connected applications with hands on experience implementing solutions and system integrations.
Experience with tools, such as email sequencing, call dialer, data enrichment, lead routing, analytics, commissions, sales enablement tools, and others.
An understanding of what a modern SaaS tech stack looks like and the latest industry trends.
Experience reviewing and procuring tools to support business needs.
Ability to translate business objective and requirements.
Ability to gather and use data to inform decision making and persuade others. Must work effectively in an unstructured environment requiring new perspectives and creative approaches.
Must possess business acumen, analytical, troubleshooting, problem-solving, and project management skills.
Exceptional interpersonal skills with demonstrated ability to present technical content to general audiences and develop trusted relationships across stakeholders.
Understanding of core business processes in a B2B SaaS technology environment; Sales, Marketing, Product Development, Customer Success, Professional Services.
Undergraduate degree required.
Benefits & Perks: 
Highly competitive pay, benefits, and early stage stock options
Unlimited PTO and seven paid company holidays
Company-wide recharge day on the last Friday of every month - the whole company takes the day off!
No meetings after noon on Fridays
Work from home benefits including flex WFH hours and home office set-up reimbursement
Monthly cell phone, internet, and gym/fitness reimbursement
Comprehensive health, dental, vision, and life insurance benefits
401K plan, FSA, and HSA programs
Long-term and short-term disability
Help us build the future of ecommerce. Apply now or learn more at!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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