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Director, Services Enablement


Seattle, WA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Industry: SaaS
  • Post Date: 12/06/2022
  • Website:
  • Company Address: 2211 Elliott Ave, Seattle, Washington 98121, US

About Highspot

Highspot helps companies worldwide improve the performance of their sales teams by turning strategic initiatives into business outcomes. Our unified sales enablement platform gives revenue teams a single solution to elevate customer conversations and drive repeatable revenue, bringing together native content and guidance, training and coaching, and engagement intelligence – all supported by actionable analytics.

Job Description

Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, marketing leaders have deep insights and analytics into the performance and influenced revenue of content, campaigns, and marketing assets.  What makes the solution special? It’s loved by sales reps globally, and is the #1 rated sales enablement platform on G2 Crowd. 
We are committed to diversity as both a moral and business imperative. 
About the Role

We are a high-growth company in a fast-growing market, and we have big ambitions.  The Services team is responsible for delivering a great customer experience at every turn through our work supporting customers during and after their Highspot implementations.  As our product functionality expands, and as our ambitions for transforming the Enablement function grow, we require a world-class Enablement team.  The leader of Services Enablement will support our global Services team.  This role reports to the Vice President of Services and has close ties to the Revenue Enablement team. 

What You'll Do

    • In this role, you will lead the Services Enablement team, partnering closely with fellow members of post-Sales Enablement.   You will be part of the Services Leadership team as a strategic partner to our Services Executive, Solution Architect, Support, and Data & Services Engineering teams worldwide.  This opportunity provides a unique experience to build and lead a best-in-class enablement team at the industry’s leading enablement company. This role operates at the intersection of product, marketing, sales, account management, services, and operations. The role is based in the US but will work with our global offices for localized programs.


      • Develop a deep understanding of the priorities, critical issues, skills gaps, opportunities, and objectives for success for the Services team. 
      • Define the Enablement agenda for the Services team.
      • Evolve our enablement operating system that outlines and forecasts the various initiatives being executed each quarter so that Services Leadership and the Services team are informed and aligned.
      • Partner with Services sub-team leadership to understand their team’s unique Enablement needs and how to fulfill them.
      • Provide insights and feedback to leadership on what is working and not working in the field and deliver strategic recommendations on optimizing performance. 
      • Work effectively across all teams and executive leaders to navigate complex projects and define priorities that foster collaboration and innovation.
      • Source and communicate feedback to the product team on trends in the market and within the enablement community.
      • Adapt global enablement programs to drive success in specified regions through collaboration with leaders and individual contributors across the different segments and roles to develop an annual global enablement strategy.
      • Define and execute reporting cadences to keep Services leadership informed of Enablement success and opportunities.
      • Enable our Services teams with everything they need to be confident in having Solution value conversations with customers.
      • Act as a strategic partner and conduit between the Revenue Enablement Team and the Services Enablement Team. 
      • Creating repeatable processes for evolving and refining our practices.
      • Led the team to optimize foundational programs (onboarding, ongoing training, skill development, etc.) to uplevel the skills and confidence of our Services teams.
      • Led the team in developing training content, plays, and coaching to enable Services colleagues to unlock the value of the Highspot Solution with customers.
      • Build and maintain a strong working knowledge of our platform, core personas, competitive landscape, and existing offerings to support the team, identify gaps and initiate solutions
      • In all programs, build in consideration of regional differences in approaches and communication styles.

      • Services Enablement team performance tracking and optimization.
      • Partner with the Services Data, Engineering ßand Revenue Analytics teams to proactively identify best practices and areas for improvement across the revenue-generating teams to inform our enablement strategy.
      • Leverage Highspot Scorecards to measure the performance of Services Enablement initiatives.

Your Background

      • 5+ years of experience designing and delivering training and/or enablement projects for Post Sales Team (Account Management, Customer Success, and/or Services), preference for direct experience working with Services teams
      • 3+ years of experience in team leadership, setting & executing strategy and creating alignment with business priorities preferred
      • Ability to communicate effectively across all levels, including high levels of cross-functional partnerships and executive & GTM messaging
      • Excellent project management, time management, and organizational skills.
      • Quick to learn and adapt to a fast-paced environment.
      • Self-starter - you can take an initiative and hit the ground running with little to no direction
      • Experience working with Executive leadership and senior-level Services/GTM leaders
      • Experience designing programs and initiatives that are aligned with business strategy

Comprehensive medical, dental, and vision benefits
401(k) Matching
Paid parental leave 
Flexible work and vacation schedules
Discounted ClassPass membership
2 volunteer days per year
Transportation benefits
Competitive compensation and stock options
Fully-stocked kitchen
Annual company-wide events
Meaningfully contribute to a compelling vision!
Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.
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