Job Description

Education:

• BCS/BCA/MCS/MCA/BSC-Comp./MSC-Comp.
• Post-Graduation : MBA (Preferred)

Past Experience:

• At least 2 years’ work experience in a voice customer service or outbound sales for international customers

Experience Level: 3 to 5 Years

Primary Responsibilities:

• Understand the work product & adheres to the Partner Relations process while working with customers, partners & internal teams.
• Support internal teams including sales, Engg. Customer success & Data operations, on partner- related questions and issues
• Build good working relationship with partners & customers through timely follow-up & response through calls & emails
• Respond to partner & customer inquiries by understanding inquiry, gather & research for relevant data/ information & verifying customer's understanding of information and answer.
• Take ownership of partner service issues and work with partners to resolve problems in a timely manner
• Accurately document & record partner & customer communications & files.
• Communicate & train Partners on product enhancements, data requirements & other important information.
• Validate data processed on daily basis against the stored database.
• Improve quality & efficiency by recommending improvements to existing process & procedures
• Ability to understand & interpret report output for meaningful use & run standard queries for extracting information
• Ensure adherence to daily/weekly targets and timely escalation of issues.
• Ability to take direction & work independently with minimal supervision

Skills:

• Excellent Verbal & written English communication skills
• Strong customer focus with excellent customer service skills
• Hands-on experience in working with MS Office Suite
• Self-organized with ability to multi-task when required to achieve task timelines
• Self-motivated, sets high performance standards for oneself and good team player