Job Description

Our Care Delivery Planning & Strategy team is seeking an experienced Sr. Analyst to drive demand, utilization and staffing forecasting efforts for multiple service lines at Included Health. The candidate will drive the effort to define the requirements for key data pipelines & reporting, regularly lead demand and headcount forecast discussions with key product line stakeholders, deliver insights on variance to prior forecasts and recommend actions to improve member experience and team performance. The ideal candidate for this remote role will have demonstrated expertise working cross-functionally to solve problems at both strategic & tactical levels and will play a critical role in allowing Included Health to grow at scale. This role is a strong fit for candidates who enjoy applying data-driven solutions to address a range of complex challenges in support of our ambitious mission to raise the standard of healthcare for everyone.

Responsibilities:

Own the regular creation of and delivery demand and headcount forecasts for multiple service lines at Included Health in service of balancing member experience, financial targets, and client relationships
Partner with our product & engineering teams to set a vision, develop and manage data pipelines and reporting that measure the product line’s historical demand performance, variance drivers, and operational metrics of effective service delivery
Work closely with product line Care & Clinical leaders to understand the nuances of the service lines they own and how to most effectively meet member needs across Care & Clinical staff
Be a key contributor to Cost of Revenue, Utilization & Sales strategies for the service lines they own in conjunction with Included Health’s General Management, Finance,Go To Market, and Product teams

Requirements:

Extensive experience on financial, analytics & operational teams in fast-paced, scaling environments
History of establishing operational cadences around financial models,  P&Ls, and KPIs as part of both planning and execution 
Strong mathematical / statistical knowledge and experience with common data / forecasting software such as Excel, Google Sheets, SQL, Looker and Anaplan
Ability to analyze and interpret data in ambiguous & dynamic environments and derive insights that support value delivery & value creation for clients and team members
Experience influencing the strategic vision and direction technology products & tools in the context of both simple and complex service organizations
Highly collaborative and comfortable working with a wide range of stakeholders
Expert communication skills to articulate & deliver data-driven insights and manage challenging conversations
Project management, executive level communication, and presentation skills are required
Passion for the Included Health mission of raising the standard of health care for everyone, everywhere

Education & Experience:

Bachelor’s/Master’s degree in Business, Statistics, Operations, or other quantitative fields
7+ years of total analytics experience; 5+ years of experience in a financial or operational data analytics role with prior start up or healthcare experience strongly preferred

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About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

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Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants in accordance with the San Francisco Fair Chance Ordinance.