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Product Manager

SendBird

Seoul, KR
  • Job Type: Full-Time
  • Function: Product Mangement
  • Industry: SaaS
  • Post Date: 03/31/2024
  • Website: sendbird.com
  • Company Address: 400 1st Ave, San Mateo, CA, 94401

About SendBird

Sendbird is on a mission to build deeper connections in a digital world. The company’s communications API platform powers over 7 Billion messages worldwide every month.

Job Description

As a Product Manager at Sendbird, you'll be at the intersection of engineering, product development, sales, marketing, and customer experience. driving the evolution of our cutting-edge products. This role is pivotal in defining and executing the vision for Sendbird's GenAI and Business Messaging products, ensuring it not only meets but exceeds the expectations of our global customer base.

 

What you will do

  • Lead the development and go-to-market strategy for Sendbird's GenAI and Business Messaging products, from vision setting and roadmap development to execution and market launch
  • Collaborate closely with engineering teams to design intuitive APIs and solve complex architectural challenges, ensuring seamless integration and functionality of our products
  • Conduct thorough market analysis, competitor benchmarking, and user research to inform product strategy and feature prioritization
  • Partner with UX/UI designers to craft engaging and intuitive user experiences that meet the needs of a global audience
  • Partner with Product Marketing, Demand Generation, and Content/Operations teams to grow the company's GenAI business through product-led growth strategies and integrating them to a sales-assisted motion
  • Engage with customers to gather insights and feedback, using data-driven approaches to iterate and improve the product continuously
  • Act as a product evangelist, articulating the value proposition and benefits of Sendbird's GenAI technology to stakeholders, partners, and the broader market.


Who you are

  • A degree in Computer Science, Information Systems, or a related field, or equivalent practical experience
  • At least 3+ years of product management experience, with a track record of leading PLG or Sales-Led SaaS, or consumer products to notable success
  • Proven expertise in developing, launching, and managing SDKs, APIs, or software services targeting software developers or a technical product catered towards non-developers
  • A proven track record in providing exceptional user experiences for Dashboard users
  • A strong executor with the ability to drive projects to completion and a knack for solving technical product challenges.
  • A strategic thinker with an innovative mindset, committed to building user-centric software products


Experience & Skills

  • Demonstrated success in a product management role, with a focus on messaging, AI technologies, or similar areas
  • Ability to drive and effectively communicate cross-functional initiatives that involve design, engineering, as well as GTM functions such as product marketing, demand generation, and content/operations teams
  • Solid technical foundation with the ability to engage deeply on technical details with engineering teams while keeping the focus on the big picture
  • Excellent communication skills, capable of conveying complex ideas succinctly and persuasively in both English and Korean


Our KR benefits include (but are not limited to)

  • Silicon Valley's equity program (1-year cliff) 
  • Hybrid work policy, flexible work hours
  • Be Your Best Self: 3.9 million won (prorated by start date) for expenses ranging from professional development classes and training, to personality assessments, to gym memberships, to books, to fitness classes, to mental health services, to massages
  • Support for home office set up such as motion desks, chairs, monitors, and AirPods 
  • Learn a Language benefit - up to 3.6 million won per year towards language lessons 
  • Weekly office lunch
  • Monthly team building cost
  • Partial support for commuting costs
  • Free parking at the Seolleung office
  • Group insurance support that covers employees, spouses, and children
  • Medical checkup support, including MRI and genetic testing - for the employee and one family member
  • Seven additional paid holidays in addition to annual leave (Boost leave, Birthday leave, etc.)
  • Support for the latest work devices, such as MacBook Pro (special support options for each job position)
  • Unlimited snack bar filled with snacks, beverages, and instant noodles every day
  • 12-week paid parental leave support (available for both mothers and fathers)
  • Other support programs for congratulations and condolences


The Future of Work at Sendbird

Sendbird values both work efficiency and team collaboration, and relationship building. For that purpose, we operate the new Future of Work system. Those who live within an hour's commute to work will go to the office twice-per-week to achieve synergy while autonomously choosing the best place and time to work together. Depending on your residence, organization, or nature of work, the frequency of attendance will be determined by consulting with the team. 


What diversity and inclusion mean to us

There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you.


About Sendbird

At Sendbird, we are building the most scalable and powerful chat API in the world with a mission to build connections in a digital world. Conversations have always been the way people build relationships and get things done and our goal is to put the power of conversations in the hands of every developer and brand by making apps more social through chat, voice and video.


Sendbird is rapidly growing unicorn start-up headquartered in San Mateo, CA with additional offices in; New York, London, Seoul, Singapore, and Bengaluru and has raised over $220M with a $1 Billion+ valuation from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

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